Service quality evaluation of the "X" hotel using important-performance analysis
Service quality is something that is expected by the customer, and which is expressed by customer satisfaction for the services provided. Satisfaction is the difference between perceived performance and what is expected. This research sought to find out and analyze how the description of service qu...
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| Format: | Article |
| Language: | English |
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AfricaJournals
2020-03-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
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| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_50_vol_9_2__2020_indonesia.pdf |