Customers’ Opinions on Voluntary-Insurance in Bank-led Digital-banking: Statistical Analysis for Policymakers’ Attentions
In 21st century business-mentality era, bank-services have been modernized where customers compete for comparative time-saving-options. However, many factors in services are unpredictable. Perceived-risk has been undermining the prospects of cashless-society country-wise such as Bangladesh. But bank...
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| Format: | Article |
| Language: | English |
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Athens Institute for Education and Research
2023-04-01
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| Series: | Athens Journal of Business & Economics |
| Subjects: | |
| Online Access: | https://www.athensjournals.gr/business/2023-9-2-4-Rahman.pdf |
| _version_ | 1811160388933255168 |
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| author | Akim M. Rahman Saadi Islam |
| author_facet | Akim M. Rahman Saadi Islam |
| author_sort | Akim M. Rahman |
| collection | DOAJ |
| description | In 21st century business-mentality era, bank-services have been modernized where customers compete for comparative time-saving-options. However, many factors in services are unpredictable. Perceived-risk has been undermining the prospects of cashless-society country-wise such as Bangladesh. But banks should work eliminating issues particularly perceived risk by adopting Voluntary Insurance (VI) provision as proposed by Rahman (2018) in literature. Now using statistical techniques, this study examined customers’ opinions on VI as provision in e-banking services. Findings of this study show that customers’ “age group” and “education level” have preferences for enacting VI as Provision. Data statistics were collected from 200 respondents of city & rural areas of Bangladesh, which was used to test the mediated model using the Hierarchical Regression. The results have supported that the perceived-risk has acted as a partial mediator in the relationship between independent variables particularly psychological risk, trust, financial, performance, dispute, pin-fraud, social/ privacy-risk to dependent variable, that is, customers’ preferences for VI provision in e-banking services. Absolute risk-free services can attract more users of bank-led e-banking. Accordingly, policymakers can play vital role ensuring modern-society when it come e-banking services. Since digital transactions are not insured under Bank Laws in Bangladesh, like in other countries, this effort is for bringing the findings to the attentions of policymakers country-wise.
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| first_indexed | 2024-04-10T05:56:32Z |
| format | Article |
| id | doaj.art-c2919a95311b4aaabbc9e65a15261af6 |
| institution | Directory Open Access Journal |
| issn | 2241-794X |
| language | English |
| last_indexed | 2024-04-10T05:56:32Z |
| publishDate | 2023-04-01 |
| publisher | Athens Institute for Education and Research |
| record_format | Article |
| series | Athens Journal of Business & Economics |
| spelling | doaj.art-c2919a95311b4aaabbc9e65a15261af62023-03-03T13:36:25ZengAthens Institute for Education and ResearchAthens Journal of Business & Economics2241-794X2023-04-019218120010.30958/ajbe.9-2-4Customers’ Opinions on Voluntary-Insurance in Bank-led Digital-banking: Statistical Analysis for Policymakers’ AttentionsAkim M. Rahman0Saadi Islam1Assistant Professor, Canadian University of Bangladesh, BangladeshPublic Relations, American International University – Bangladesh, BangladeshIn 21st century business-mentality era, bank-services have been modernized where customers compete for comparative time-saving-options. However, many factors in services are unpredictable. Perceived-risk has been undermining the prospects of cashless-society country-wise such as Bangladesh. But banks should work eliminating issues particularly perceived risk by adopting Voluntary Insurance (VI) provision as proposed by Rahman (2018) in literature. Now using statistical techniques, this study examined customers’ opinions on VI as provision in e-banking services. Findings of this study show that customers’ “age group” and “education level” have preferences for enacting VI as Provision. Data statistics were collected from 200 respondents of city & rural areas of Bangladesh, which was used to test the mediated model using the Hierarchical Regression. The results have supported that the perceived-risk has acted as a partial mediator in the relationship between independent variables particularly psychological risk, trust, financial, performance, dispute, pin-fraud, social/ privacy-risk to dependent variable, that is, customers’ preferences for VI provision in e-banking services. Absolute risk-free services can attract more users of bank-led e-banking. Accordingly, policymakers can play vital role ensuring modern-society when it come e-banking services. Since digital transactions are not insured under Bank Laws in Bangladesh, like in other countries, this effort is for bringing the findings to the attentions of policymakers country-wise. https://www.athensjournals.gr/business/2023-9-2-4-Rahman.pdfbank-led digitalperceived riskvoluntary insurance as banking-provisionrisk-free digital-banking services |
| spellingShingle | Akim M. Rahman Saadi Islam Customers’ Opinions on Voluntary-Insurance in Bank-led Digital-banking: Statistical Analysis for Policymakers’ Attentions Athens Journal of Business & Economics bank-led digital perceived risk voluntary insurance as banking-provision risk-free digital-banking services |
| title | Customers’ Opinions on Voluntary-Insurance in Bank-led Digital-banking: Statistical Analysis for Policymakers’ Attentions |
| title_full | Customers’ Opinions on Voluntary-Insurance in Bank-led Digital-banking: Statistical Analysis for Policymakers’ Attentions |
| title_fullStr | Customers’ Opinions on Voluntary-Insurance in Bank-led Digital-banking: Statistical Analysis for Policymakers’ Attentions |
| title_full_unstemmed | Customers’ Opinions on Voluntary-Insurance in Bank-led Digital-banking: Statistical Analysis for Policymakers’ Attentions |
| title_short | Customers’ Opinions on Voluntary-Insurance in Bank-led Digital-banking: Statistical Analysis for Policymakers’ Attentions |
| title_sort | customers opinions on voluntary insurance in bank led digital banking statistical analysis for policymakers attentions |
| topic | bank-led digital perceived risk voluntary insurance as banking-provision risk-free digital-banking services |
| url | https://www.athensjournals.gr/business/2023-9-2-4-Rahman.pdf |
| work_keys_str_mv | AT akimmrahman customersopinionsonvoluntaryinsuranceinbankleddigitalbankingstatisticalanalysisforpolicymakersattentions AT saadiislam customersopinionsonvoluntaryinsuranceinbankleddigitalbankingstatisticalanalysisforpolicymakersattentions |