Reducing Chemotherapy Waiting Times in the Ambulatory Setting of a Tertiary Cancer Centre Using a Design Thinking Approach

Reducing Chemotherapy Waiting Times in the Ambulatory Setting of a Tertiary Cancer Centre Using a Design Thinking Approach

Introduction: Chemotherapy is complex. We hypothesized that a design thinking approach could redesign preparatory processes and reduce wait times. Methods: A multidisciplinary process mapping exercise was undertaken to understand the current processes, followed by proposing and testing solutions. Pr...

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Bibliographic Details
Main Authors: Wei-Ying Jen, Zhi Yao Chan, Yee Mei Lee, Noel Ng, Belinda Tan, Constance Teo, Yuet Peng Wong, Cheng Ean Chee, Yen-Lin Chee
Format: Article
Language:English
Published: MDPI AG 2023-09-01
Series:Cancers
Subjects:
design thinking
process redesign
chemotherapy wait times
Online Access:https://www.mdpi.com/2072-6694/15/18/4625

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