Customer Aggression and Employees Turnover Intention in Hotels: The Mediating Role of Emotional Fatigue and Moderating Effects of Distributive Justice and Organizational Pride
IntroductionThe highly competitive service industry often experiences customer aggression towards frontline employees, causing stress and discomfort for service workers, and leading to decreased motivation and job satisfaction. The theory of conservation of resources suggests that retaining valuable...
| Main Authors: | , |
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| Format: | Article |
| Language: | fas |
| Published: |
Allameh Tabataba'i University Press
2022-12-01
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| Series: | Muṭāli̒āt-i Mudīriyyat-i Gardishgarī |
| Subjects: | |
| Online Access: | https://tms.atu.ac.ir/article_15633_a4309035efbba365aa6398d7443bc690.pdf |