MANAGEMENTUL CALITĂŢII ÎN ÎNVĂŢĂMÂNTUL SUPERIOR
The quality of goods and services has always been a societal concern. The importance of quality was extended beyond physical products, to include services and information; and extended its reach into new arenas such as health care, education, or government. Organizations recognized the importance o...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Moldova State University
2010-12-01
|
| Series: | Studia Universitatis Moldaviae: Stiinte ale Educatiei |
| Online Access: | https://ojs.studiamsu.md/index.php/stiinte_educatiei/article/view/1802 |
| Summary: | The quality of goods and services has always been a societal concern. The importance of quality was extended beyond physical products, to include services and information; and extended its reach into new arenas such as health care, education, or government. Organizations recognized the importance of focusing all of their activities on the customer and their requirements. New dimension of quality are performance, competence, conformity, special characteristics and design.
|
|---|---|
| ISSN: | 2345-1025 1857-2103 |