Undergraduate Students Can Provide Satisfactory Chat Reference Service in an Academic Library
A Review of: Keyes, K., & Dworak, E. (2017). Staffing chat reference with undergraduate student assistants at an academic library: A standards-based assessment. Journal of Academic Librarianship, 43(6), 469–478. https://doi.org/10.1016/j.acalib.2017.09.001 Abstract Objective – To deter...
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| Format: | Article |
| Language: | English |
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University of Alberta
2018-06-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/29414 |