Reliability and validity of a Mental Health System Responsiveness Questionnaire in Iran

Background: The Health System Responsiveness Questionnaire is an instrument designed by the World Health Organization (WHO) in 2000 to assess the experience of patients when interacting with the health care system. This investigation aimed to adapt a Mental Health System Responsiveness Questionnaire...

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Main Authors: Ameneh S. Forouzan, Hassan Rafiey, Mojgan Padyab, Mehdi Ghazinour, Masoumeh Dejman, Miguel S. Sebastian
Format: Article
Language:English
Published: Taylor & Francis Group 2014-07-01
Series:Global Health Action
Subjects:
Online Access:http://www.globalhealthaction.net/index.php/gha/article/download/24748/pdf_1
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author Ameneh S. Forouzan
Hassan Rafiey
Mojgan Padyab
Mehdi Ghazinour
Masoumeh Dejman
Miguel S. Sebastian
author_facet Ameneh S. Forouzan
Hassan Rafiey
Mojgan Padyab
Mehdi Ghazinour
Masoumeh Dejman
Miguel S. Sebastian
author_sort Ameneh S. Forouzan
collection DOAJ
description Background: The Health System Responsiveness Questionnaire is an instrument designed by the World Health Organization (WHO) in 2000 to assess the experience of patients when interacting with the health care system. This investigation aimed to adapt a Mental Health System Responsiveness Questionnaire (MHSRQ) based on the WHO concept and evaluate its validity and reliability to the mental health care system in Iran. Design: In accordance with the WHO health system responsiveness questionnaire and the findings of a qualitative study, a Farsi version of the MHSRQ was tailored to suit the mental health system in Iran. This version was tested in a cross-sectional study at nine public mental health clinics in Tehran. A sample of 500 mental health services patients was recruited and subsequently completed the questionnaire. Item missing rate was used to check the feasibility while the reliability of the scale was determined by assessing the Cronbach's alpha and item total correlations. The factor structure of the questionnaire was investigated by performing confirmatory factor analysis (CFA). Results: The results showed a satisfactory feasibility since the item missing value was lower than 5.2%. With the exception of access domain, reliability of different domains of the questionnaire was within a desirable range. The factor loading showed an acceptable unidimentionality of the scale despite the fact that three items related to access did not perform well. The CFA also indicated good fit indices for the model (CFI=0.99, GFI=0.97, IFI=0.99, AGFI=0.97). Conclusions: In general, the findings suggest that the Farsi version of the MHSRQ is a feasible, reliable, and valid measure of the mental health system responsiveness in Iran. Changes to the questions related to the access domain should be considered in order to improve the psychometric properties of the measure.
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spelling doaj.art-c390687bed7a4918a7365bf0f60a6c172022-12-22T00:51:06ZengTaylor & Francis GroupGlobal Health Action1654-98802014-07-017011010.3402/gha.v7.2474824748Reliability and validity of a Mental Health System Responsiveness Questionnaire in IranAmeneh S. Forouzan0Hassan Rafiey1Mojgan Padyab2Mehdi Ghazinour3Masoumeh Dejman4Miguel S. Sebastian5 Social Determinants of Health Research Centre, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran Social Welfare Management Research Center, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran Ageing and Living Conditions Programme, Centre for Population Studies, Umeå University, Umeå, Sweden Department of Social Work, Umeå University, Umeå, Sweden Social Determinants of Health Research Centre, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran Department of Public Health and Clinical Medicine, Umeå International School of Public Health, Umeå University, Umeå, SwedenBackground: The Health System Responsiveness Questionnaire is an instrument designed by the World Health Organization (WHO) in 2000 to assess the experience of patients when interacting with the health care system. This investigation aimed to adapt a Mental Health System Responsiveness Questionnaire (MHSRQ) based on the WHO concept and evaluate its validity and reliability to the mental health care system in Iran. Design: In accordance with the WHO health system responsiveness questionnaire and the findings of a qualitative study, a Farsi version of the MHSRQ was tailored to suit the mental health system in Iran. This version was tested in a cross-sectional study at nine public mental health clinics in Tehran. A sample of 500 mental health services patients was recruited and subsequently completed the questionnaire. Item missing rate was used to check the feasibility while the reliability of the scale was determined by assessing the Cronbach's alpha and item total correlations. The factor structure of the questionnaire was investigated by performing confirmatory factor analysis (CFA). Results: The results showed a satisfactory feasibility since the item missing value was lower than 5.2%. With the exception of access domain, reliability of different domains of the questionnaire was within a desirable range. The factor loading showed an acceptable unidimentionality of the scale despite the fact that three items related to access did not perform well. The CFA also indicated good fit indices for the model (CFI=0.99, GFI=0.97, IFI=0.99, AGFI=0.97). Conclusions: In general, the findings suggest that the Farsi version of the MHSRQ is a feasible, reliable, and valid measure of the mental health system responsiveness in Iran. Changes to the questions related to the access domain should be considered in order to improve the psychometric properties of the measure.http://www.globalhealthaction.net/index.php/gha/article/download/24748/pdf_1Mental Health SystemResponsivenessReliabilityValidityQuestionnaireIran
spellingShingle Ameneh S. Forouzan
Hassan Rafiey
Mojgan Padyab
Mehdi Ghazinour
Masoumeh Dejman
Miguel S. Sebastian
Reliability and validity of a Mental Health System Responsiveness Questionnaire in Iran
Global Health Action
Mental Health System
Responsiveness
Reliability
Validity
Questionnaire
Iran
title Reliability and validity of a Mental Health System Responsiveness Questionnaire in Iran
title_full Reliability and validity of a Mental Health System Responsiveness Questionnaire in Iran
title_fullStr Reliability and validity of a Mental Health System Responsiveness Questionnaire in Iran
title_full_unstemmed Reliability and validity of a Mental Health System Responsiveness Questionnaire in Iran
title_short Reliability and validity of a Mental Health System Responsiveness Questionnaire in Iran
title_sort reliability and validity of a mental health system responsiveness questionnaire in iran
topic Mental Health System
Responsiveness
Reliability
Validity
Questionnaire
Iran
url http://www.globalhealthaction.net/index.php/gha/article/download/24748/pdf_1
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AT mehdighazinour reliabilityandvalidityofamentalhealthsystemresponsivenessquestionnaireiniran
AT masoumehdejman reliabilityandvalidityofamentalhealthsystemresponsivenessquestionnaireiniran
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