Employee motivation, job satisfaction, customer satisfaction, and firm performance: the moderating role of employee empowerment
This study mainly focuses on examining the effects of employee motivation on Job Satisfaction, job satisfaction on customer satisfaction, customer satisfaction on firm performance, and the moderating role of employee empowerment on the relationship between employee motivation and job satisfaction....
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Vilnius Gediminas Technical University
2022-09-01
|
| Series: | Business: Theory and Practice |
| Subjects: | |
| Online Access: | https://jbem.vgtu.lt/index.php/BTP/article/view/15316 |
| _version_ | 1827361685120221184 |
|---|---|
| author | Hebah Zaki Makhamreh Asaad Alsakarneh Bilal Eneizan Abdul Hafaz Ngah |
| author_facet | Hebah Zaki Makhamreh Asaad Alsakarneh Bilal Eneizan Abdul Hafaz Ngah |
| author_sort | Hebah Zaki Makhamreh |
| collection | DOAJ |
| description |
This study mainly focuses on examining the effects of employee motivation on Job Satisfaction, job satisfaction on customer satisfaction, customer satisfaction on firm performance, and the moderating role of employee empowerment on the relationship between employee motivation and job satisfaction. The current study follows convenience sampling to collect the data. The questionnaire uses the survey method of self-administered. To analyse the relationship between the variable and test the hypothesis PLS3 (Partial least-squares) equation is used. The main contributors to the current study were staff of the hotels. The sample size of the study is 380 worker staff of a hotel. The findings of the study indicated that employee motivation effect significantly and positively on job satisfaction, job satisfaction effect significantly and positively on customer satisfaction, customer satisfaction effect significantly and positively on firm performance, and for the moderation the finding shows that Employee empowerment effect positively and significantly on the relationship between Employee motivation and Job Satisfaction.
|
| first_indexed | 2024-03-08T07:09:01Z |
| format | Article |
| id | doaj.art-c390f4eee3ca41c5808966b783eeda04 |
| institution | Directory Open Access Journal |
| issn | 1648-0627 1822-4202 |
| language | English |
| last_indexed | 2024-03-08T07:09:01Z |
| publishDate | 2022-09-01 |
| publisher | Vilnius Gediminas Technical University |
| record_format | Article |
| series | Business: Theory and Practice |
| spelling | doaj.art-c390f4eee3ca41c5808966b783eeda042024-02-03T03:43:04ZengVilnius Gediminas Technical UniversityBusiness: Theory and Practice1648-06271822-42022022-09-0123210.3846/btp.2022.15316Employee motivation, job satisfaction, customer satisfaction, and firm performance: the moderating role of employee empowermentHebah Zaki Makhamreh0Asaad Alsakarneh1Bilal Eneizan2Abdul Hafaz Ngah3School of Business, Department of Business Administration, Jadara University, Irbid, JordanSchool of Business, Department of Human Resource Management, Jerash University, Jerash, JordanSchool of Business, Department of Marketing, Jadara University, Irbid, JordanFaculty of Business, Economy and Social Development, Universiti Malaysia Terengganu, Terengganu, Malaysia This study mainly focuses on examining the effects of employee motivation on Job Satisfaction, job satisfaction on customer satisfaction, customer satisfaction on firm performance, and the moderating role of employee empowerment on the relationship between employee motivation and job satisfaction. The current study follows convenience sampling to collect the data. The questionnaire uses the survey method of self-administered. To analyse the relationship between the variable and test the hypothesis PLS3 (Partial least-squares) equation is used. The main contributors to the current study were staff of the hotels. The sample size of the study is 380 worker staff of a hotel. The findings of the study indicated that employee motivation effect significantly and positively on job satisfaction, job satisfaction effect significantly and positively on customer satisfaction, customer satisfaction effect significantly and positively on firm performance, and for the moderation the finding shows that Employee empowerment effect positively and significantly on the relationship between Employee motivation and Job Satisfaction. https://jbem.vgtu.lt/index.php/BTP/article/view/15316employee motivationjob satisfactioncustomer satisfactionfirm performanceemployee empowerment |
| spellingShingle | Hebah Zaki Makhamreh Asaad Alsakarneh Bilal Eneizan Abdul Hafaz Ngah Employee motivation, job satisfaction, customer satisfaction, and firm performance: the moderating role of employee empowerment Business: Theory and Practice employee motivation job satisfaction customer satisfaction firm performance employee empowerment |
| title | Employee motivation, job satisfaction, customer satisfaction, and firm performance: the moderating role of employee empowerment |
| title_full | Employee motivation, job satisfaction, customer satisfaction, and firm performance: the moderating role of employee empowerment |
| title_fullStr | Employee motivation, job satisfaction, customer satisfaction, and firm performance: the moderating role of employee empowerment |
| title_full_unstemmed | Employee motivation, job satisfaction, customer satisfaction, and firm performance: the moderating role of employee empowerment |
| title_short | Employee motivation, job satisfaction, customer satisfaction, and firm performance: the moderating role of employee empowerment |
| title_sort | employee motivation job satisfaction customer satisfaction and firm performance the moderating role of employee empowerment |
| topic | employee motivation job satisfaction customer satisfaction firm performance employee empowerment |
| url | https://jbem.vgtu.lt/index.php/BTP/article/view/15316 |
| work_keys_str_mv | AT hebahzakimakhamreh employeemotivationjobsatisfactioncustomersatisfactionandfirmperformancethemoderatingroleofemployeeempowerment AT asaadalsakarneh employeemotivationjobsatisfactioncustomersatisfactionandfirmperformancethemoderatingroleofemployeeempowerment AT bilaleneizan employeemotivationjobsatisfactioncustomersatisfactionandfirmperformancethemoderatingroleofemployeeempowerment AT abdulhafazngah employeemotivationjobsatisfactioncustomersatisfactionandfirmperformancethemoderatingroleofemployeeempowerment |