The conceptualization of smart tourism service platforms on tourist value co-creation behaviours: an integrative perspective of smart tourism services
Abstract The question remains how to integrate the core service proposals within a smart tourism platform setting for further facilitating tourist value co-creation behaviours in sustainable ways. This paper investigates the paradigm of smart tourism service (STS) platforms within the context of an...
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| Format: | Article |
| Language: | English |
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Springer Nature
2023-06-01
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| Series: | Humanities & Social Sciences Communications |
| Online Access: | https://doi.org/10.1057/s41599-023-01867-9 |
| _version_ | 1797789871136309248 |
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| author | Chung-Ming Chuang |
| author_facet | Chung-Ming Chuang |
| author_sort | Chung-Ming Chuang |
| collection | DOAJ |
| description | Abstract The question remains how to integrate the core service proposals within a smart tourism platform setting for further facilitating tourist value co-creation behaviours in sustainable ways. This paper investigates the paradigm of smart tourism service (STS) platforms within the context of an ecosystem space. It conceptualizes concepts by laying a reasonable theoretical foundation (service-dominant logic) and proposing a scale for smart services. Applying sequential mixed methods to an exploratory research design, with seven interlocking stages and data from Fuzzy Delphi experts and tourist surveys in Taipei City, a smart city in Taiwan, this paper proposes a second-order scale with six dimensions, comprising smart services of attractions, transportation, accommodation, diet, purchase, and payment. The final 32-item STS scale is thoroughly developed and subsequently validated in different contexts (i.e. travellers in different phases of travel, pre-travel and during the trip, respectively). The scale significantly reveals the tourist-operated technologies for the provision of STS, determining the development of conceptual STS platforms in this paper. Next, the platforms disclose the locus between ICT functions, information-related services, tourist applications and behaviours, and sustainable value co-creation. The potential path of “STS → behaviour → sustainable value co-creation” explored herein is helpful for illustrating the conceptualization of STS platforms. Moreover, predictions from the platforms of tourists’ smart behaviours make it practically relevant in assessing demands about smart services for tourism. In the end, this paper describes the theoretical implications and managerial implications for tourism practitioners. |
| first_indexed | 2024-03-13T01:56:43Z |
| format | Article |
| id | doaj.art-c3ac825a676a463f9234da28f68b2f65 |
| institution | Directory Open Access Journal |
| issn | 2662-9992 |
| language | English |
| last_indexed | 2024-03-13T01:56:43Z |
| publishDate | 2023-06-01 |
| publisher | Springer Nature |
| record_format | Article |
| series | Humanities & Social Sciences Communications |
| spelling | doaj.art-c3ac825a676a463f9234da28f68b2f652023-07-02T11:10:27ZengSpringer NatureHumanities & Social Sciences Communications2662-99922023-06-0110111610.1057/s41599-023-01867-9The conceptualization of smart tourism service platforms on tourist value co-creation behaviours: an integrative perspective of smart tourism servicesChung-Ming Chuang0Department of Leisure Management, College of Management, National Pingtung UniversityAbstract The question remains how to integrate the core service proposals within a smart tourism platform setting for further facilitating tourist value co-creation behaviours in sustainable ways. This paper investigates the paradigm of smart tourism service (STS) platforms within the context of an ecosystem space. It conceptualizes concepts by laying a reasonable theoretical foundation (service-dominant logic) and proposing a scale for smart services. Applying sequential mixed methods to an exploratory research design, with seven interlocking stages and data from Fuzzy Delphi experts and tourist surveys in Taipei City, a smart city in Taiwan, this paper proposes a second-order scale with six dimensions, comprising smart services of attractions, transportation, accommodation, diet, purchase, and payment. The final 32-item STS scale is thoroughly developed and subsequently validated in different contexts (i.e. travellers in different phases of travel, pre-travel and during the trip, respectively). The scale significantly reveals the tourist-operated technologies for the provision of STS, determining the development of conceptual STS platforms in this paper. Next, the platforms disclose the locus between ICT functions, information-related services, tourist applications and behaviours, and sustainable value co-creation. The potential path of “STS → behaviour → sustainable value co-creation” explored herein is helpful for illustrating the conceptualization of STS platforms. Moreover, predictions from the platforms of tourists’ smart behaviours make it practically relevant in assessing demands about smart services for tourism. In the end, this paper describes the theoretical implications and managerial implications for tourism practitioners.https://doi.org/10.1057/s41599-023-01867-9 |
| spellingShingle | Chung-Ming Chuang The conceptualization of smart tourism service platforms on tourist value co-creation behaviours: an integrative perspective of smart tourism services Humanities & Social Sciences Communications |
| title | The conceptualization of smart tourism service platforms on tourist value co-creation behaviours: an integrative perspective of smart tourism services |
| title_full | The conceptualization of smart tourism service platforms on tourist value co-creation behaviours: an integrative perspective of smart tourism services |
| title_fullStr | The conceptualization of smart tourism service platforms on tourist value co-creation behaviours: an integrative perspective of smart tourism services |
| title_full_unstemmed | The conceptualization of smart tourism service platforms on tourist value co-creation behaviours: an integrative perspective of smart tourism services |
| title_short | The conceptualization of smart tourism service platforms on tourist value co-creation behaviours: an integrative perspective of smart tourism services |
| title_sort | conceptualization of smart tourism service platforms on tourist value co creation behaviours an integrative perspective of smart tourism services |
| url | https://doi.org/10.1057/s41599-023-01867-9 |
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