KEPUASAN KONSUMEN TERHADAP PELAYANAN APOTEK DAN TINGKAT PENGETAHUAN KONSUMEN MENGENAI STANDAR PELAYANAN KEFARMASIAN YANG BERLAKU (STUDI KASUS DI KOTA DEPOK)
Customer satisfaction is one of the indicators in the success of business services, including the health services such as pharmacy. Customer satisfaction towards pharmaceutical services can be measured by comparing customer expectation towards service quality in reference to the experienced reality...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Bogor Agricultural University
2016-09-01
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| Series: | Jurnal Aplikasi Bisnis dan Manajemen |
| Online Access: | http://journal.ipb.ac.id/index.php/jabm/article/view/14171 |