Primary Healthcare Under Transformation in 3 Eastern European Countries: Quality Satisfaction as Rated by Students
Objectives This study aimed to determine the reasons for student dissatisfaction with the quality of primary healthcare (PHC) in countries under healthcare system transformation (Belarus, Poland, and Ukraine) to identify reserves and make improvements. Methods A comparative multipopulation survey wa...
| Main Authors: | , , , , , , , |
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| Format: | Article |
| Language: | English |
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Korea Disease Control and Prevention Agency
2020-10-01
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| Series: | Osong Public Health and Research Perspectives |
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| Online Access: | http://ophrp.org/upload/pdf/ophrp-11-286.pdf |
| _version_ | 1797722290277842944 |
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| author | Sviatlana Ahiyevets Andrei Shpakou Joanna Baj-Korpak Ewa Kleszczewska Katarzyna Rzatkiewicz Krzysztof Mancewicz Valentina Stetsenko Semen Stetsenko |
| author_facet | Sviatlana Ahiyevets Andrei Shpakou Joanna Baj-Korpak Ewa Kleszczewska Katarzyna Rzatkiewicz Krzysztof Mancewicz Valentina Stetsenko Semen Stetsenko |
| author_sort | Sviatlana Ahiyevets |
| collection | DOAJ |
| description | Objectives This study aimed to determine the reasons for student dissatisfaction with the quality of primary healthcare (PHC) in countries under healthcare system transformation (Belarus, Poland, and Ukraine) to identify reserves and make improvements. Methods A comparative multipopulation survey was translated, verified, and completed during face-to-face interviews during March 2019 to May 2019. There were 700 Humanities students included in this study to determine satisfaction with the quality of PHC provided by the family doctor. Satisfaction was assessed according to the availability of the doctor, the level of organization of the institution, the service process, the quality of the interaction with the doctor, adherence to the rights of patients, and any additional financial expense incurred by the patient. Results Politeness and attentiveness of doctors were rated highly. Dissatisfaction was associated with the negative attitude of medical personnel towards the patient. One in 10 respondents replied that medical confidentiality was not observed. More than 65% of students had paid for diagnostic tests/or treatments, and some respondents from Poland and Ukraine were asked by the doctor to pay for services without a receipt. Conclusion Dissatisfaction with the quality of PHC in countries under transformation of the health system was largely due to ethical aspects of the doctor-patient relationship. Therefore, ethical standards need to be upheld and patients need to be aware of these standards using medical education materials covering the moral aspects of the relationship between medical personnel and patient. |
| first_indexed | 2024-03-12T09:46:29Z |
| format | Article |
| id | doaj.art-c49775b511f54455a2c3768a88f12d15 |
| institution | Directory Open Access Journal |
| issn | 2210-9099 2210-9110 |
| language | English |
| last_indexed | 2024-03-12T09:46:29Z |
| publishDate | 2020-10-01 |
| publisher | Korea Disease Control and Prevention Agency |
| record_format | Article |
| series | Osong Public Health and Research Perspectives |
| spelling | doaj.art-c49775b511f54455a2c3768a88f12d152023-09-02T12:55:32ZengKorea Disease Control and Prevention AgencyOsong Public Health and Research Perspectives2210-90992210-91102020-10-0111528629510.24171/j.phrp.2020.11.5.04583Primary Healthcare Under Transformation in 3 Eastern European Countries: Quality Satisfaction as Rated by StudentsSviatlana Ahiyevets0Andrei Shpakou1Joanna Baj-Korpak2Ewa Kleszczewska3Katarzyna Rzatkiewicz4Krzysztof Mancewicz5Valentina Stetsenko6Semen Stetsenko7 Institute of Legal Research, National Centre of Legislation and Legal Research of the Republic of Belarus, Minsk, Belarus Yanka Kupala State University of Grodno, Grodno, Belarus Pope John Paul II State School of Higher Education Department of Physiotherapy, Biała Podlaska, Poland Edward F. Szczepanik State School of Higher Professional Education in Suwałki, Suwałki, Poland Edward F. Szczepanik State School of Higher Professional Education in Suwałki, Suwałki, Poland University of Medical Science in Bialystok, Bialystok, Poland National Pedagogical Drahomanov University, Кiev, Ukraine Supreme Court, Kiev, UkraineObjectives This study aimed to determine the reasons for student dissatisfaction with the quality of primary healthcare (PHC) in countries under healthcare system transformation (Belarus, Poland, and Ukraine) to identify reserves and make improvements. Methods A comparative multipopulation survey was translated, verified, and completed during face-to-face interviews during March 2019 to May 2019. There were 700 Humanities students included in this study to determine satisfaction with the quality of PHC provided by the family doctor. Satisfaction was assessed according to the availability of the doctor, the level of organization of the institution, the service process, the quality of the interaction with the doctor, adherence to the rights of patients, and any additional financial expense incurred by the patient. Results Politeness and attentiveness of doctors were rated highly. Dissatisfaction was associated with the negative attitude of medical personnel towards the patient. One in 10 respondents replied that medical confidentiality was not observed. More than 65% of students had paid for diagnostic tests/or treatments, and some respondents from Poland and Ukraine were asked by the doctor to pay for services without a receipt. Conclusion Dissatisfaction with the quality of PHC in countries under transformation of the health system was largely due to ethical aspects of the doctor-patient relationship. Therefore, ethical standards need to be upheld and patients need to be aware of these standards using medical education materials covering the moral aspects of the relationship between medical personnel and patient.http://ophrp.org/upload/pdf/ophrp-11-286.pdfprimary healthcarestudentssatisfaction |
| spellingShingle | Sviatlana Ahiyevets Andrei Shpakou Joanna Baj-Korpak Ewa Kleszczewska Katarzyna Rzatkiewicz Krzysztof Mancewicz Valentina Stetsenko Semen Stetsenko Primary Healthcare Under Transformation in 3 Eastern European Countries: Quality Satisfaction as Rated by Students Osong Public Health and Research Perspectives primary healthcare students satisfaction |
| title | Primary Healthcare Under Transformation in 3 Eastern European Countries: Quality Satisfaction as Rated by Students |
| title_full | Primary Healthcare Under Transformation in 3 Eastern European Countries: Quality Satisfaction as Rated by Students |
| title_fullStr | Primary Healthcare Under Transformation in 3 Eastern European Countries: Quality Satisfaction as Rated by Students |
| title_full_unstemmed | Primary Healthcare Under Transformation in 3 Eastern European Countries: Quality Satisfaction as Rated by Students |
| title_short | Primary Healthcare Under Transformation in 3 Eastern European Countries: Quality Satisfaction as Rated by Students |
| title_sort | primary healthcare under transformation in 3 eastern european countries quality satisfaction as rated by students |
| topic | primary healthcare students satisfaction |
| url | http://ophrp.org/upload/pdf/ophrp-11-286.pdf |
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