Operating a National Hotline in Korea During the COVID-19 Pandemic
The importance of effective communication cannot be overestimated during a pandemic. The Korea Disease Control and Prevention Agency national 1339 hotline has been in operation since the Middle East respiratory syndrome coronavirus outbreak in 2016. The hotline is open 24 hours a day, 7 days a week,...
Main Authors: | , , |
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Format: | Article |
Language: | English |
Published: |
Korea Disease Control and Prevention Agency
2020-12-01
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Series: | Osong Public Health and Research Perspectives |
Subjects: | |
Online Access: | http://ophrp.org/upload/pdf/ophrp-11-380.pdf |
Summary: | The importance of effective communication cannot be overestimated during a pandemic. The Korea Disease Control and Prevention Agency national 1339 hotline has been in operation since the Middle East respiratory syndrome coronavirus outbreak in 2016. The hotline is open 24 hours a day, 7 days a week, 365 days a year, and provides accurate, reliable information based upon the Korea Disease Control and Prevention Agency guidelines in response to queries. During the coronavirus disease 2019 (COVID-19) pandemic, the 1339 hotline received callers’ questions about symptoms and the implications of their actions regarding the epidemic. Through the 1339 hotline, callers received the up-to-date information that enabled them to protect themselves as well as others from COVID-19. This public service may have influenced on reduced risk of virus transmission in Korea. |
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ISSN: | 2210-9099 2210-9110 |