Maturity Level of ITSM Analysis Using ITIL V3 Framework in State Electricity Enterprise Purwokerto
In the industrialized world, information technology has become an essential component that everyone can feel and use. However, IT's proper use can provide opportunities for increased productivity and effective and efficient company processes. The quality of the service supplied is related to ma...
| Main Authors: | , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Universitas Muhammadiyah Purwokerto
2021-05-01
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| Series: | Jurnal Informatika |
| Subjects: | |
| Online Access: | http://jurnalnasional.ump.ac.id/index.php/JUITA/article/view/9594 |
| _version_ | 1818832560525934592 |
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| author | Resad Setyadi Enggar Priyatiningsih |
| author_facet | Resad Setyadi Enggar Priyatiningsih |
| author_sort | Resad Setyadi |
| collection | DOAJ |
| description | In the industrialized world, information technology has become an essential component that everyone can feel and use. However, IT's proper use can provide opportunities for increased productivity and effective and efficient company processes. The quality of the service supplied is related to managing the problems faced and handling its day-to-day service operations. The purpose of this research is to analyze the IT service management (ITSM) of the National Electricity Company (NEC) in Purwokerto with media analysis using the Information Technology Infrastructure Library (ITIL) v3 framework. The method used is a quantitative method with observation, distribution of questionnaires, and data analysis as a follow-up. Maturity level analysis becomes the target of assessment to become a reference for providing recommendations for the performance of ITSM. The results of the maturity level show that NEC Purwokerto is at the optimal level. The advice given is that NEC Purwokerto maintains IT services' performance so that the NEC Purwokerto company's business strategy continues to run well and improve |
| first_indexed | 2024-12-19T02:04:58Z |
| format | Article |
| id | doaj.art-c5dbb1ab370e4636ac48770299f57ce8 |
| institution | Directory Open Access Journal |
| issn | 2086-9398 2579-8901 |
| language | Indonesian |
| last_indexed | 2024-12-19T02:04:58Z |
| publishDate | 2021-05-01 |
| publisher | Universitas Muhammadiyah Purwokerto |
| record_format | Article |
| series | Jurnal Informatika |
| spelling | doaj.art-c5dbb1ab370e4636ac48770299f57ce82022-12-21T20:40:57ZindUniversitas Muhammadiyah PurwokertoJurnal Informatika2086-93982579-89012021-05-0191778210.30595/juita.v9i1.95943738Maturity Level of ITSM Analysis Using ITIL V3 Framework in State Electricity Enterprise PurwokertoResad Setyadi0Enggar Priyatiningsih1Institut Teknologi Telkom PurwokertoInstitut Teknologi Telkom PurwokertoIn the industrialized world, information technology has become an essential component that everyone can feel and use. However, IT's proper use can provide opportunities for increased productivity and effective and efficient company processes. The quality of the service supplied is related to managing the problems faced and handling its day-to-day service operations. The purpose of this research is to analyze the IT service management (ITSM) of the National Electricity Company (NEC) in Purwokerto with media analysis using the Information Technology Infrastructure Library (ITIL) v3 framework. The method used is a quantitative method with observation, distribution of questionnaires, and data analysis as a follow-up. Maturity level analysis becomes the target of assessment to become a reference for providing recommendations for the performance of ITSM. The results of the maturity level show that NEC Purwokerto is at the optimal level. The advice given is that NEC Purwokerto maintains IT services' performance so that the NEC Purwokerto company's business strategy continues to run well and improvehttp://jurnalnasional.ump.ac.id/index.php/JUITA/article/view/9594service operation, itsm, nec, itil, maturity level |
| spellingShingle | Resad Setyadi Enggar Priyatiningsih Maturity Level of ITSM Analysis Using ITIL V3 Framework in State Electricity Enterprise Purwokerto Jurnal Informatika service operation, itsm, nec, itil, maturity level |
| title | Maturity Level of ITSM Analysis Using ITIL V3 Framework in State Electricity Enterprise Purwokerto |
| title_full | Maturity Level of ITSM Analysis Using ITIL V3 Framework in State Electricity Enterprise Purwokerto |
| title_fullStr | Maturity Level of ITSM Analysis Using ITIL V3 Framework in State Electricity Enterprise Purwokerto |
| title_full_unstemmed | Maturity Level of ITSM Analysis Using ITIL V3 Framework in State Electricity Enterprise Purwokerto |
| title_short | Maturity Level of ITSM Analysis Using ITIL V3 Framework in State Electricity Enterprise Purwokerto |
| title_sort | maturity level of itsm analysis using itil v3 framework in state electricity enterprise purwokerto |
| topic | service operation, itsm, nec, itil, maturity level |
| url | http://jurnalnasional.ump.ac.id/index.php/JUITA/article/view/9594 |
| work_keys_str_mv | AT resadsetyadi maturitylevelofitsmanalysisusingitilv3frameworkinstateelectricityenterprisepurwokerto AT enggarpriyatiningsih maturitylevelofitsmanalysisusingitilv3frameworkinstateelectricityenterprisepurwokerto |