Excellent Service in The Perspective of Social Reconstruction: Public Perception and Expectation
This study aims to identify and analyze excellent service in Madrasahs based on the perspective of social reconstruction by examining public perceptions and expectations of the quality of Madrasah services. This phenomenological research uses a qualitative descriptive approach. To meet the needs of...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Nurul Jadid University, Islamic Faculty
2022-08-01
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| Series: | Al-Tanzim: Jurnal Manajemen Pendidikan Islam |
| Subjects: | |
| Online Access: | https://ejournal.unuja.ac.id/index.php/al-tanzim/article/view/3737 |
| _version_ | 1797842668687982592 |
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| author | Zamroni Zamroni Muhammad Fajri |
| author_facet | Zamroni Zamroni Muhammad Fajri |
| author_sort | Zamroni Zamroni |
| collection | DOAJ |
| description | This study aims to identify and analyze excellent service in Madrasahs based on the perspective of social reconstruction by examining public perceptions and expectations of the quality of Madrasah services. This phenomenological research uses a qualitative descriptive approach. To meet the needs of this study, researchers collected data by using observation, interview, and documentation techniques. The informants in this study included the head of the madrasa, integrated service staff, students, alums, and the madrasah committee. The results of the study indicate that there is urgency in implementing excellent services in madrasas, perceptions of community satisfaction with madrasa services, and the suitability of community expectations with the implementation of madrasa services. This study implies the importance of service in madrasa development activities that focus on customer satisfaction to survive and win the competition amid competition between educational institutions. |
| first_indexed | 2024-04-09T16:51:38Z |
| format | Article |
| id | doaj.art-c67bac18b73b4a28a8a3c5de051588d8 |
| institution | Directory Open Access Journal |
| issn | 2549-3663 2549-5720 |
| language | English |
| last_indexed | 2024-04-09T16:51:38Z |
| publishDate | 2022-08-01 |
| publisher | Nurul Jadid University, Islamic Faculty |
| record_format | Article |
| series | Al-Tanzim: Jurnal Manajemen Pendidikan Islam |
| spelling | doaj.art-c67bac18b73b4a28a8a3c5de051588d82023-04-21T11:34:46ZengNurul Jadid University, Islamic FacultyAl-Tanzim: Jurnal Manajemen Pendidikan Islam2549-36632549-57202022-08-01641079109110.33650/al-tanzim.v6i4.37371420Excellent Service in The Perspective of Social Reconstruction: Public Perception and ExpectationZamroni Zamroni0Muhammad Fajri1Universitas Islam Negeri Sultan Aji Muhammad Idris SamarindaUniversitas Islam Negeri Sultan Aji Muhammad Idris SamarindaThis study aims to identify and analyze excellent service in Madrasahs based on the perspective of social reconstruction by examining public perceptions and expectations of the quality of Madrasah services. This phenomenological research uses a qualitative descriptive approach. To meet the needs of this study, researchers collected data by using observation, interview, and documentation techniques. The informants in this study included the head of the madrasa, integrated service staff, students, alums, and the madrasah committee. The results of the study indicate that there is urgency in implementing excellent services in madrasas, perceptions of community satisfaction with madrasa services, and the suitability of community expectations with the implementation of madrasa services. This study implies the importance of service in madrasa development activities that focus on customer satisfaction to survive and win the competition amid competition between educational institutions.https://ejournal.unuja.ac.id/index.php/al-tanzim/article/view/3737excellent service, public perception, community expectations |
| spellingShingle | Zamroni Zamroni Muhammad Fajri Excellent Service in The Perspective of Social Reconstruction: Public Perception and Expectation Al-Tanzim: Jurnal Manajemen Pendidikan Islam excellent service, public perception, community expectations |
| title | Excellent Service in The Perspective of Social Reconstruction: Public Perception and Expectation |
| title_full | Excellent Service in The Perspective of Social Reconstruction: Public Perception and Expectation |
| title_fullStr | Excellent Service in The Perspective of Social Reconstruction: Public Perception and Expectation |
| title_full_unstemmed | Excellent Service in The Perspective of Social Reconstruction: Public Perception and Expectation |
| title_short | Excellent Service in The Perspective of Social Reconstruction: Public Perception and Expectation |
| title_sort | excellent service in the perspective of social reconstruction public perception and expectation |
| topic | excellent service, public perception, community expectations |
| url | https://ejournal.unuja.ac.id/index.php/al-tanzim/article/view/3737 |
| work_keys_str_mv | AT zamronizamroni excellentserviceintheperspectiveofsocialreconstructionpublicperceptionandexpectation AT muhammadfajri excellentserviceintheperspectiveofsocialreconstructionpublicperceptionandexpectation |