Awareness and practice of “Spikes” protocol among post-graduate residents in delivering bad news – A cross-sectional study

Background: Communication skills significantly contribute to good clinical practice. A systematic approach to delivering bad news could avoid unfavorable workplace circumstances. SPIKES protocol has been incorporated into clinical practice in many countries to deliver bad news systematically to buil...

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Bibliographic Details
Main Authors: Rachana Prabhu, Swetha S Sharran, Prashanth Shenoy, Laxmikanth Chatra, K M Veena, Prathima Shetty
Format: Article
Language:English
Published: Wolters Kluwer Medknow Publications 2023-01-01
Series:Journal of Indian Academy of Oral Medicine and Radiology
Subjects:
Online Access:http://www.jiaomr.in/article.asp?issn=0972-1363;year=2023;volume=35;issue=3;spage=351;epage=354;aulast=Prabhu
Description
Summary:Background: Communication skills significantly contribute to good clinical practice. A systematic approach to delivering bad news could avoid unfavorable workplace circumstances. SPIKES protocol has been incorporated into clinical practice in many countries to deliver bad news systematically to build a better doctor–patient relationship. Objectives: To assess post-graduate residents' awareness and practice of SPIKES protocol and to determine the need for training/education for delivering bad news. Methods: A cross-sectional study among 96 post-graduates from various medical and dental clinical departments was done using a self-directed questionnaire consisting of four sections (i.e. socio-demographic data, awareness and adherence, practice, and need for training/education). The questionnaire was circulated through online platforms, and responses were tabulated. Results: About 55% of the participants were aware of the SPIKES protocol. About 90% felt that the protocol was simple, easy, and practical. 92% felt that adequate training is required for delivering bad news. Also, 90% of the participants expressed a willingness to attend training sessions to improve their communication skills. Conclusion: Only half of the study population was aware of the SPIKES protocol; among them, a fair adherence to the protocol was noted.
ISSN:0972-1363