ASSESING THE BUCHAREST’S PUBLIC TRANSPORT NETWORK BY USING THE QUALITY FUNCTION DEPLOYMENT TOOL
The Bucharest public transport networks need to establish innovative strategies in order to improve their overall service quality. Therefore, in order to accomplish this objective, the current study will evaluate public transport customer demands applying the Quality Function Deployment (QFD). Furth...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Bucharest University of Economic Studies
2020-03-01
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| Series: | Business Excellence and Management |
| Subjects: | |
| Online Access: | http://beman.ase.ro/no101/3.pdf |
| _version_ | 1798027144932098048 |
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| author | Ruxandra DINULESCU Alexandru-Mihai BUGHEANU Adina-Liliana PRIOTEASA |
| author_facet | Ruxandra DINULESCU Alexandru-Mihai BUGHEANU Adina-Liliana PRIOTEASA |
| author_sort | Ruxandra DINULESCU |
| collection | DOAJ |
| description | The Bucharest public transport networks need to establish innovative strategies in order to improve their overall service quality. Therefore, in order to accomplish this objective, the current study will evaluate public transport customer demands applying the Quality Function Deployment (QFD). Furthermore, the research aims to highlight user requirements and to evaluate an appropriate strategy to improve the current public transport services. Thus, for determining the users’ satisfaction, a survey with a sample of 175 respondents was carried out, and the outcomes of the survey were used as input data for defining the QFD method. The objective of this paper is to present the public bus transport users’ demands, as well as alternatives to improve the main weakness noticed in the bus transportation system. In addition, the article will present a short review of the literature and the research methodology for the QFD. The key findings of this study will focus on presenting, based on the QFD methodology, the main projects that need to be started, in order to improve a part of the main users’ dissatisfaction regarding the public bus network. |
| first_indexed | 2024-04-11T18:47:48Z |
| format | Article |
| id | doaj.art-c7b8c915df554110be476001a2f9e566 |
| institution | Directory Open Access Journal |
| issn | 2248-1354 |
| language | English |
| last_indexed | 2024-04-11T18:47:48Z |
| publishDate | 2020-03-01 |
| publisher | Bucharest University of Economic Studies |
| record_format | Article |
| series | Business Excellence and Management |
| spelling | doaj.art-c7b8c915df554110be476001a2f9e5662022-12-22T04:08:40ZengBucharest University of Economic StudiesBusiness Excellence and Management2248-13542020-03-011013140ASSESING THE BUCHAREST’S PUBLIC TRANSPORT NETWORK BY USING THE QUALITY FUNCTION DEPLOYMENT TOOLRuxandra DINULESCU 0Alexandru-Mihai BUGHEANU 1Adina-Liliana PRIOTEASA 2The Bucharest University of Economic Studies, Bucharest, Romania The Bucharest University of Economic Studies, Bucharest, Romania The Bucharest University of Economic Studies, Bucharest, Romania The Bucharest public transport networks need to establish innovative strategies in order to improve their overall service quality. Therefore, in order to accomplish this objective, the current study will evaluate public transport customer demands applying the Quality Function Deployment (QFD). Furthermore, the research aims to highlight user requirements and to evaluate an appropriate strategy to improve the current public transport services. Thus, for determining the users’ satisfaction, a survey with a sample of 175 respondents was carried out, and the outcomes of the survey were used as input data for defining the QFD method. The objective of this paper is to present the public bus transport users’ demands, as well as alternatives to improve the main weakness noticed in the bus transportation system. In addition, the article will present a short review of the literature and the research methodology for the QFD. The key findings of this study will focus on presenting, based on the QFD methodology, the main projects that need to be started, in order to improve a part of the main users’ dissatisfaction regarding the public bus network.http://beman.ase.ro/no101/3.pdfbucharestpublic transportquality function deploymenturban mobility |
| spellingShingle | Ruxandra DINULESCU Alexandru-Mihai BUGHEANU Adina-Liliana PRIOTEASA ASSESING THE BUCHAREST’S PUBLIC TRANSPORT NETWORK BY USING THE QUALITY FUNCTION DEPLOYMENT TOOL Business Excellence and Management bucharest public transport quality function deployment urban mobility |
| title | ASSESING THE BUCHAREST’S PUBLIC TRANSPORT NETWORK BY USING THE QUALITY FUNCTION DEPLOYMENT TOOL |
| title_full | ASSESING THE BUCHAREST’S PUBLIC TRANSPORT NETWORK BY USING THE QUALITY FUNCTION DEPLOYMENT TOOL |
| title_fullStr | ASSESING THE BUCHAREST’S PUBLIC TRANSPORT NETWORK BY USING THE QUALITY FUNCTION DEPLOYMENT TOOL |
| title_full_unstemmed | ASSESING THE BUCHAREST’S PUBLIC TRANSPORT NETWORK BY USING THE QUALITY FUNCTION DEPLOYMENT TOOL |
| title_short | ASSESING THE BUCHAREST’S PUBLIC TRANSPORT NETWORK BY USING THE QUALITY FUNCTION DEPLOYMENT TOOL |
| title_sort | assesing the bucharest s public transport network by using the quality function deployment tool |
| topic | bucharest public transport quality function deployment urban mobility |
| url | http://beman.ase.ro/no101/3.pdf |
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