Workers and Their Foes: Customer Scapegoats in the Service Triad
The author reconceptualizes the service triangle as a Simmelian triad and draws on 16 months of fieldwork to analyze restaurant servers’ experiences of income and interactional precarity. Precarious work frustrates servers. However, triadic dynamics position customer scapegoats as responsible for se...
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| Format: | Article |
| Language: | English |
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SAGE Publishing
2023-11-01
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| Series: | Socius |
| Online Access: | https://doi.org/10.1177/23780231231204845 |