Identifying critical capabilities for improving the maturity level of digital services creation process

Identifying critical capabilities for improving the maturity level of digital services creation process

Purpose: This research aims to develop a digital capability maturity model to find the critical capability and define the maturity level of the digital services creation process for the Business Process Outsourcing (BPO) company, which services cover the end-to-end client’s non-core activities invol...

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Bibliographic Details
Main Authors: Ervia Tissyaraksita Devi, Dermawan Wibisono, Nur Budi Mulyono
Format: Article
Language:English
Published: OmniaScience 2022-07-01
Series:Journal of Industrial Engineering and Management
Subjects:
business process outsourcing, digital capabilities, digital maturity, process performance, service creation process, structural equation modelling
Online Access:http://www.jiem.org/index.php/jiem/article/view/3818

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