Exploring User Experience and User Interface of Indonesian e-Health PeduliLindungi Mobile-Apps with MeCUE 2.0 Framework
PeduliLindungi Mobile-Apps (PLMA) is a mobile-based e-Health application that was released by the Ministry of Communication and Information (KOMINFO) of the Republic of Indonesia in April 2020. Its goal is to help the government keep track of the Covid-19 Pandemic in Indonesia and stop it from sprea...
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| Format: | Article |
| Language: | English |
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LPPM ISB Atma Luhur
2023-07-01
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| Series: | Jurnal Sisfokom |
| Subjects: | |
| Online Access: | http://jurnal.atmaluhur.ac.id/index.php/sisfokom/article/view/1657 |
| _version_ | 1797280537457459200 |
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| author | Aang Kisnu Darmawan Imam Arifin Anwari Anwari |
| author_facet | Aang Kisnu Darmawan Imam Arifin Anwari Anwari |
| author_sort | Aang Kisnu Darmawan |
| collection | DOAJ |
| description | PeduliLindungi Mobile-Apps (PLMA) is a mobile-based e-Health application that was released by the Ministry of Communication and Information (KOMINFO) of the Republic of Indonesia in April 2020. Its goal is to help the government keep track of the Covid-19 Pandemic in Indonesia and stop it from spreading. PLMA is used to find Covid-19, keep track of it, warn people about it, and stop it from spreading. Reports say that more than 10,000,000 people have downloaded PLMA, and KOMINFO has told all citizens that they must use this app. But PLMA was criticized by people who used its apps because of problems like application errors, data leaks, and mistakes in user data. Also, as of September 29, 2021, 470,521 people had reviewed it on the Google Play Store, giving it an average score of 3.8. The score from the PLMA review shows that the application needs to be improved. PLMA also gets complaints about how hard it is to navigate, how features aren't clear, how there are problems with connection and performance, how personal data isn't safe, and how hard it is to get to. The purpose of the research is to investigate and evaluate PLMA which focuses on the user experience (UX) or user interface (UI) of application users. UI/UX in PLMA has been measured or evaluated in a few studies, but the numbers are still very small and limited. Minge (2020) came up with the meCUE 2.0 framework as a way to evaluate an application user experience service. It is a fairly new and comprehensive framework. The MeCUE 2.0 Framework has a questionnaire with 34 statement items. It is made up of 4 modules: Modules I and II (Perception of quality of instrumental and non-instrumental products), Module III (Emotions), Module IV (Consequences), and Module V (Overall Evaluation). In the first step of this study, the meCUE 2.0 questionnaire was translated and then given to 50 people. The results showed that the UI/UX ratings for PLMA were 3.17 for usefulness, 4 for usability, 3.33 for visual aesthetics, 3 for status, 3.67 for commitment, 3.67 for positive emotions, 2.67 for negative emotions, 3.67 for intention to use, 2.67 for product loyalty, and 3.67 for overall evaluation.(107.00). This research makes a contribution both in terms of ideas and in terms of how it can be used. For example, it tells UX designers and policymakers that they should pay attention to important factors while developing PLMAs. |
| first_indexed | 2024-03-07T16:41:39Z |
| format | Article |
| id | doaj.art-c9708462bfab4b31a71631af7db724f2 |
| institution | Directory Open Access Journal |
| issn | 2301-7988 2581-0588 |
| language | English |
| last_indexed | 2024-03-07T16:41:39Z |
| publishDate | 2023-07-01 |
| publisher | LPPM ISB Atma Luhur |
| record_format | Article |
| series | Jurnal Sisfokom |
| spelling | doaj.art-c9708462bfab4b31a71631af7db724f22024-03-03T08:09:45ZengLPPM ISB Atma LuhurJurnal Sisfokom2301-79882581-05882023-07-0112224425310.32736/sisfokom.v12i2.1657795Exploring User Experience and User Interface of Indonesian e-Health PeduliLindungi Mobile-Apps with MeCUE 2.0 FrameworkAang Kisnu Darmawan0Imam Arifin1Anwari Anwari2Universitas Islam MaduraUniversitas Islam MaduraUniversitas Islam MaduraPeduliLindungi Mobile-Apps (PLMA) is a mobile-based e-Health application that was released by the Ministry of Communication and Information (KOMINFO) of the Republic of Indonesia in April 2020. Its goal is to help the government keep track of the Covid-19 Pandemic in Indonesia and stop it from spreading. PLMA is used to find Covid-19, keep track of it, warn people about it, and stop it from spreading. Reports say that more than 10,000,000 people have downloaded PLMA, and KOMINFO has told all citizens that they must use this app. But PLMA was criticized by people who used its apps because of problems like application errors, data leaks, and mistakes in user data. Also, as of September 29, 2021, 470,521 people had reviewed it on the Google Play Store, giving it an average score of 3.8. The score from the PLMA review shows that the application needs to be improved. PLMA also gets complaints about how hard it is to navigate, how features aren't clear, how there are problems with connection and performance, how personal data isn't safe, and how hard it is to get to. The purpose of the research is to investigate and evaluate PLMA which focuses on the user experience (UX) or user interface (UI) of application users. UI/UX in PLMA has been measured or evaluated in a few studies, but the numbers are still very small and limited. Minge (2020) came up with the meCUE 2.0 framework as a way to evaluate an application user experience service. It is a fairly new and comprehensive framework. The MeCUE 2.0 Framework has a questionnaire with 34 statement items. It is made up of 4 modules: Modules I and II (Perception of quality of instrumental and non-instrumental products), Module III (Emotions), Module IV (Consequences), and Module V (Overall Evaluation). In the first step of this study, the meCUE 2.0 questionnaire was translated and then given to 50 people. The results showed that the UI/UX ratings for PLMA were 3.17 for usefulness, 4 for usability, 3.33 for visual aesthetics, 3 for status, 3.67 for commitment, 3.67 for positive emotions, 2.67 for negative emotions, 3.67 for intention to use, 2.67 for product loyalty, and 3.67 for overall evaluation.(107.00). This research makes a contribution both in terms of ideas and in terms of how it can be used. For example, it tells UX designers and policymakers that they should pay attention to important factors while developing PLMAs.http://jurnal.atmaluhur.ac.id/index.php/sisfokom/article/view/1657e-healthpedulilindungiuser experienceuser interfacemecue 2.0 |
| spellingShingle | Aang Kisnu Darmawan Imam Arifin Anwari Anwari Exploring User Experience and User Interface of Indonesian e-Health PeduliLindungi Mobile-Apps with MeCUE 2.0 Framework Jurnal Sisfokom e-health pedulilindungi user experience user interface mecue 2.0 |
| title | Exploring User Experience and User Interface of Indonesian e-Health PeduliLindungi Mobile-Apps with MeCUE 2.0 Framework |
| title_full | Exploring User Experience and User Interface of Indonesian e-Health PeduliLindungi Mobile-Apps with MeCUE 2.0 Framework |
| title_fullStr | Exploring User Experience and User Interface of Indonesian e-Health PeduliLindungi Mobile-Apps with MeCUE 2.0 Framework |
| title_full_unstemmed | Exploring User Experience and User Interface of Indonesian e-Health PeduliLindungi Mobile-Apps with MeCUE 2.0 Framework |
| title_short | Exploring User Experience and User Interface of Indonesian e-Health PeduliLindungi Mobile-Apps with MeCUE 2.0 Framework |
| title_sort | exploring user experience and user interface of indonesian e health pedulilindungi mobile apps with mecue 2 0 framework |
| topic | e-health pedulilindungi user experience user interface mecue 2.0 |
| url | http://jurnal.atmaluhur.ac.id/index.php/sisfokom/article/view/1657 |
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