Effectiveness of a service design training program to improve clinical nurses' compassion and problem-solving in Korea.
Service design is an innovative tool used to improve the quality of patient experience, therefore, making it necessary for nurses to be able to implement it. The aim of this study was to examine the effects of a training program for patient experience-based nursing service design (PEN-SD) on clinica...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
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Public Library of Science (PLoS)
2022-01-01
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| Series: | PLoS ONE |
| Online Access: | https://doi.org/10.1371/journal.pone.0272957 |
| _version_ | 1811210591854919680 |
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| author | Keum-Seong Jang Mikyoung Lee Hyunyoung Park Kyung-Hee Chung Myeong Baek Young-Ran Kweon Yun-Hee Kim |
| author_facet | Keum-Seong Jang Mikyoung Lee Hyunyoung Park Kyung-Hee Chung Myeong Baek Young-Ran Kweon Yun-Hee Kim |
| author_sort | Keum-Seong Jang |
| collection | DOAJ |
| description | Service design is an innovative tool used to improve the quality of patient experience, therefore, making it necessary for nurses to be able to implement it. The aim of this study was to examine the effects of a training program for patient experience-based nursing service design (PEN-SD) on clinical nurses' compassion and problem-solving ability. This study employed a mixed-methods design: a one-group, pretest-posttest design was used as the quantitative approach, and structured interviews were used as the qualitative approach. The participants were 21 nurses recruited from a university hospital in Korea. A PEN-SD training program was conducted from September 1 to October 6, 2018. After the training program, the participants' compassion significantly improved (p = .025) but there was no significant difference in their problem-solving ability (p = .313). In the structured interviews, majority of the participants (n = 17) felt that they were able to consider problems from the patient's perspective. They also reported being able to identify solutions to problems through careful observation (n = 5). The PEN-SD training program was effective in improving compassion among nurses. |
| first_indexed | 2024-04-12T04:57:14Z |
| format | Article |
| id | doaj.art-ca786b72f21e4b12aadb8f61ab50ae3f |
| institution | Directory Open Access Journal |
| issn | 1932-6203 |
| language | English |
| last_indexed | 2024-04-12T04:57:14Z |
| publishDate | 2022-01-01 |
| publisher | Public Library of Science (PLoS) |
| record_format | Article |
| series | PLoS ONE |
| spelling | doaj.art-ca786b72f21e4b12aadb8f61ab50ae3f2022-12-22T03:47:04ZengPublic Library of Science (PLoS)PLoS ONE1932-62032022-01-01178e027295710.1371/journal.pone.0272957Effectiveness of a service design training program to improve clinical nurses' compassion and problem-solving in Korea.Keum-Seong JangMikyoung LeeHyunyoung ParkKyung-Hee ChungMyeong BaekYoung-Ran KweonYun-Hee KimService design is an innovative tool used to improve the quality of patient experience, therefore, making it necessary for nurses to be able to implement it. The aim of this study was to examine the effects of a training program for patient experience-based nursing service design (PEN-SD) on clinical nurses' compassion and problem-solving ability. This study employed a mixed-methods design: a one-group, pretest-posttest design was used as the quantitative approach, and structured interviews were used as the qualitative approach. The participants were 21 nurses recruited from a university hospital in Korea. A PEN-SD training program was conducted from September 1 to October 6, 2018. After the training program, the participants' compassion significantly improved (p = .025) but there was no significant difference in their problem-solving ability (p = .313). In the structured interviews, majority of the participants (n = 17) felt that they were able to consider problems from the patient's perspective. They also reported being able to identify solutions to problems through careful observation (n = 5). The PEN-SD training program was effective in improving compassion among nurses.https://doi.org/10.1371/journal.pone.0272957 |
| spellingShingle | Keum-Seong Jang Mikyoung Lee Hyunyoung Park Kyung-Hee Chung Myeong Baek Young-Ran Kweon Yun-Hee Kim Effectiveness of a service design training program to improve clinical nurses' compassion and problem-solving in Korea. PLoS ONE |
| title | Effectiveness of a service design training program to improve clinical nurses' compassion and problem-solving in Korea. |
| title_full | Effectiveness of a service design training program to improve clinical nurses' compassion and problem-solving in Korea. |
| title_fullStr | Effectiveness of a service design training program to improve clinical nurses' compassion and problem-solving in Korea. |
| title_full_unstemmed | Effectiveness of a service design training program to improve clinical nurses' compassion and problem-solving in Korea. |
| title_short | Effectiveness of a service design training program to improve clinical nurses' compassion and problem-solving in Korea. |
| title_sort | effectiveness of a service design training program to improve clinical nurses compassion and problem solving in korea |
| url | https://doi.org/10.1371/journal.pone.0272957 |
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