Collaborative Governance in Handling Public Complaints to the President at the Ministry of State Secretariat
The handling of public complaints on all types of problems generally falls under the authority of the relevant agencies to resolve them, so that collaboration with relevant agencies is needed in handling public complaints to the President. This study aims to analyze the handling of public complaints...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | Indonesian |
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Universitas Medan Area, Fakultas Ilmu Sosial dan Ilmu Politik
2023-06-01
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| Series: | JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance and Political Social UMA) |
| Subjects: | |
| Online Access: | https://ojs.uma.ac.id/index.php/jppuma/article/view/9247 |
| _version_ | 1797324362581278720 |
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| author | Haswan Boris Muda Harahap Ermaya Suradinta Dedeh Maryani Ahmad Averus |
| author_facet | Haswan Boris Muda Harahap Ermaya Suradinta Dedeh Maryani Ahmad Averus |
| author_sort | Haswan Boris Muda Harahap |
| collection | DOAJ |
| description | The handling of public complaints on all types of problems generally falls under the authority of the relevant agencies to resolve them, so that collaboration with relevant agencies is needed in handling public complaints to the President. This study aims to analyze the handling of public complaints against the President based on the Collaborative Governance theory and model that has been running so far and to build a collaborative governance model design that is needed in handling public complaints. This research methodology uses qualitative data with primary sources of interviews, observations, and group discussions. The secondary data was obtained through various documents and literature studies. The results of the study show that Collaborative Governance in handling public complaints to the President at the Ministry of State Secretariat is not yet optimal because the main dimension of Institutional Design in the form of a legal framework that serves as a guideline in collaborative handling of public complaints to the President is not yet available. Researchers formulate Regulated Collaborative Governance which emphasizes the importance of compiling an Institutional Design before starting the collaboration process. The Regulated Collaborative Governance model is a modification of the Collaborative Governance model proposed by Ansell and Gash. |
| first_indexed | 2024-03-08T05:55:03Z |
| format | Article |
| id | doaj.art-ca96b26aa1984f4381e62e7ab1b55636 |
| institution | Directory Open Access Journal |
| issn | 2549-1660 2550-1305 |
| language | Indonesian |
| last_indexed | 2024-03-08T05:55:03Z |
| publishDate | 2023-06-01 |
| publisher | Universitas Medan Area, Fakultas Ilmu Sosial dan Ilmu Politik |
| record_format | Article |
| series | JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance and Political Social UMA) |
| spelling | doaj.art-ca96b26aa1984f4381e62e7ab1b556362024-02-05T04:32:10ZindUniversitas Medan Area, Fakultas Ilmu Sosial dan Ilmu PolitikJPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance and Political Social UMA)2549-16602550-13052023-06-01111597210.31289/jppuma.v11i1.92479363Collaborative Governance in Handling Public Complaints to the President at the Ministry of State SecretariatHaswan Boris Muda Harahap0Ermaya Suradinta1Dedeh Maryani2Ahmad Averus3Institut Pemerintahan Dalam NegeriInstitut Pemerintahan Dalam NegeriInstitut Pemerintahan Dalam NegeriInstitut Pemerintahan Dalam NegeriThe handling of public complaints on all types of problems generally falls under the authority of the relevant agencies to resolve them, so that collaboration with relevant agencies is needed in handling public complaints to the President. This study aims to analyze the handling of public complaints against the President based on the Collaborative Governance theory and model that has been running so far and to build a collaborative governance model design that is needed in handling public complaints. This research methodology uses qualitative data with primary sources of interviews, observations, and group discussions. The secondary data was obtained through various documents and literature studies. The results of the study show that Collaborative Governance in handling public complaints to the President at the Ministry of State Secretariat is not yet optimal because the main dimension of Institutional Design in the form of a legal framework that serves as a guideline in collaborative handling of public complaints to the President is not yet available. Researchers formulate Regulated Collaborative Governance which emphasizes the importance of compiling an Institutional Design before starting the collaboration process. The Regulated Collaborative Governance model is a modification of the Collaborative Governance model proposed by Ansell and Gash.https://ojs.uma.ac.id/index.php/jppuma/article/view/9247collaborative governancecommunity complaintsministry of state secretariat |
| spellingShingle | Haswan Boris Muda Harahap Ermaya Suradinta Dedeh Maryani Ahmad Averus Collaborative Governance in Handling Public Complaints to the President at the Ministry of State Secretariat JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance and Political Social UMA) collaborative governance community complaints ministry of state secretariat |
| title | Collaborative Governance in Handling Public Complaints to the President at the Ministry of State Secretariat |
| title_full | Collaborative Governance in Handling Public Complaints to the President at the Ministry of State Secretariat |
| title_fullStr | Collaborative Governance in Handling Public Complaints to the President at the Ministry of State Secretariat |
| title_full_unstemmed | Collaborative Governance in Handling Public Complaints to the President at the Ministry of State Secretariat |
| title_short | Collaborative Governance in Handling Public Complaints to the President at the Ministry of State Secretariat |
| title_sort | collaborative governance in handling public complaints to the president at the ministry of state secretariat |
| topic | collaborative governance community complaints ministry of state secretariat |
| url | https://ojs.uma.ac.id/index.php/jppuma/article/view/9247 |
| work_keys_str_mv | AT haswanborismudaharahap collaborativegovernanceinhandlingpubliccomplaintstothepresidentattheministryofstatesecretariat AT ermayasuradinta collaborativegovernanceinhandlingpubliccomplaintstothepresidentattheministryofstatesecretariat AT dedehmaryani collaborativegovernanceinhandlingpubliccomplaintstothepresidentattheministryofstatesecretariat AT ahmadaverus collaborativegovernanceinhandlingpubliccomplaintstothepresidentattheministryofstatesecretariat |