Les cadres surchargés par leurs emails : déploiement de l’activité et expérience vécue
The article aims to understand the characteristics of email management activity and how managers swamped with emails cope with their experiences of this activity. Different methods were employed to gather different perspectives of the situated activity. Observation, diaries, in-depth interviews and...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Association Recherche et Pratique sur les Activités
2016-04-01
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| Series: | Activités |
| Subjects: | |
| Online Access: | http://journals.openedition.org/activites/2698 |
| _version_ | 1818367479622139904 |
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| author | Lisa Créno Béatrice Cahour |
| author_facet | Lisa Créno Béatrice Cahour |
| author_sort | Lisa Créno |
| collection | DOAJ |
| description | The article aims to understand the characteristics of email management activity and how managers swamped with emails cope with their experiences of this activity. Different methods were employed to gather different perspectives of the situated activity. Observation, diaries, in-depth interviews and questionnaires were used on two panels of volunteer managers. This article is based on the description of 4 particularly overloaded managers with varying procedures for dealing with emails. The results describe their socio-professional contexts, their continuous daily connection and the harmful effects on their health and work efficiency. The article emphasizes the specificities of reading/filing/writing emails – processes that are cognitively and emotionally costly for these managers. It identifies 5 categories of “problematic” email and the negative emotions associated with them, underlining the lack of common rules between interlocutors. A certain number of recommendations are discussed to imagine the future of electronic messaging. |
| first_indexed | 2024-12-13T22:52:43Z |
| format | Article |
| id | doaj.art-cadac854cdbc40948374e61dd6631b9f |
| institution | Directory Open Access Journal |
| issn | 1765-2723 |
| language | English |
| last_indexed | 2024-12-13T22:52:43Z |
| publishDate | 2016-04-01 |
| publisher | Association Recherche et Pratique sur les Activités |
| record_format | Article |
| series | Activités |
| spelling | doaj.art-cadac854cdbc40948374e61dd6631b9f2022-12-21T23:28:34ZengAssociation Recherche et Pratique sur les ActivitésActivités1765-27232016-04-0113110.4000/activites.2698Les cadres surchargés par leurs emails : déploiement de l’activité et expérience vécueLisa CrénoBéatrice CahourThe article aims to understand the characteristics of email management activity and how managers swamped with emails cope with their experiences of this activity. Different methods were employed to gather different perspectives of the situated activity. Observation, diaries, in-depth interviews and questionnaires were used on two panels of volunteer managers. This article is based on the description of 4 particularly overloaded managers with varying procedures for dealing with emails. The results describe their socio-professional contexts, their continuous daily connection and the harmful effects on their health and work efficiency. The article emphasizes the specificities of reading/filing/writing emails – processes that are cognitively and emotionally costly for these managers. It identifies 5 categories of “problematic” email and the negative emotions associated with them, underlining the lack of common rules between interlocutors. A certain number of recommendations are discussed to imagine the future of electronic messaging.http://journals.openedition.org/activites/2698managersemail overloadactivityuser experienceemotionsrecommendations |
| spellingShingle | Lisa Créno Béatrice Cahour Les cadres surchargés par leurs emails : déploiement de l’activité et expérience vécue Activités managers email overload activity user experience emotions recommendations |
| title | Les cadres surchargés par leurs emails : déploiement de l’activité et expérience vécue |
| title_full | Les cadres surchargés par leurs emails : déploiement de l’activité et expérience vécue |
| title_fullStr | Les cadres surchargés par leurs emails : déploiement de l’activité et expérience vécue |
| title_full_unstemmed | Les cadres surchargés par leurs emails : déploiement de l’activité et expérience vécue |
| title_short | Les cadres surchargés par leurs emails : déploiement de l’activité et expérience vécue |
| title_sort | les cadres surcharges par leurs emails deploiement de l activite et experience vecue |
| topic | managers email overload activity user experience emotions recommendations |
| url | http://journals.openedition.org/activites/2698 |
| work_keys_str_mv | AT lisacreno lescadressurchargesparleursemailsdeploiementdelactiviteetexperiencevecue AT beatricecahour lescadressurchargesparleursemailsdeploiementdelactiviteetexperiencevecue |