Online Citizen Reporting on Urban Maintenance: A Collection, Evaluation and Decision Support System
We present an online support system for urban maintenance which: 1. lets citizens directly report neighbourhood issues which may require attention from the urban maintenance services: 2. evaluates the priority of reported issues; 3. allows the allocation and management of resources and workforce on...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Università di Napoli Federico II
2014-05-01
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| Series: | TeMA: Journal of Land Use, Mobility and Environment |
| Subjects: | |
| Online Access: | http://www.tema.unina.it/index.php/tema/article/view/2536 |
| _version_ | 1797227385445154816 |
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| author | Ivan Blečić Dario Canu Arnaldo Cecchini Giuseppe Andrea Trunfio |
| author_facet | Ivan Blečić Dario Canu Arnaldo Cecchini Giuseppe Andrea Trunfio |
| author_sort | Ivan Blečić |
| collection | DOAJ |
| description | We present an online support system for urban maintenance which: 1. lets citizens directly report neighbourhood issues which may require attention from the urban maintenance services: 2. evaluates the priority of reported issues; 3. allows the allocation and management of resources and workforce on solving issues and 4. permits public tracking of their status. The web application was entirely developed using low-cost Google cloud services, with the advantage of low deployment and hosting costs and practically no systems administration costs, a highly replicable and transferrable solution, and a rapid development process relying on robust Google services. The model for evaluating priority of reported issues is based on the the ELECTRE TRI rating method. In the paper we present the system's standard workflow, the evaluation model and the implementation details. We also discuss its possible more general implications for fostering and supporting citizens participation. Unlike many existing platforms for citizens reporting of maintenance issues, our system incorporates an explicit and publicly accessible evaluation model to prioritise issues and assign resources for their solution. This, we argue, is a crucial prerequisite for the principles of transparency, publicity, accountability and equity be observed by municipal governments. |
| first_indexed | 2024-04-24T14:39:58Z |
| format | Article |
| id | doaj.art-cb45ae08498648829ac25e3591b432de |
| institution | Directory Open Access Journal |
| issn | 1970-9889 1970-9870 |
| language | English |
| last_indexed | 2024-04-24T14:39:58Z |
| publishDate | 2014-05-01 |
| publisher | Università di Napoli Federico II |
| record_format | Article |
| series | TeMA: Journal of Land Use, Mobility and Environment |
| spelling | doaj.art-cb45ae08498648829ac25e3591b432de2024-04-02T22:45:26ZengUniversità di Napoli Federico IITeMA: Journal of Land Use, Mobility and Environment1970-98891970-98702014-05-010010.6092/1970-9870/25361641Online Citizen Reporting on Urban Maintenance: A Collection, Evaluation and Decision Support SystemIvan Blečić0Dario Canu1Arnaldo Cecchini2Giuseppe Andrea Trunfio3Dipartimento di Architettura, Design, Urbanistica, Università degli Studi di SassariDipartimento di Architettura, Design, Urbanistica, Università degli Studi di SassariDipartimento di Architettura, Design, Urbanistica, Università degli Studi di SassariDipartimento di Architettura, Design, Urbanistica, Università degli Studi di SassariWe present an online support system for urban maintenance which: 1. lets citizens directly report neighbourhood issues which may require attention from the urban maintenance services: 2. evaluates the priority of reported issues; 3. allows the allocation and management of resources and workforce on solving issues and 4. permits public tracking of their status. The web application was entirely developed using low-cost Google cloud services, with the advantage of low deployment and hosting costs and practically no systems administration costs, a highly replicable and transferrable solution, and a rapid development process relying on robust Google services. The model for evaluating priority of reported issues is based on the the ELECTRE TRI rating method. In the paper we present the system's standard workflow, the evaluation model and the implementation details. We also discuss its possible more general implications for fostering and supporting citizens participation. Unlike many existing platforms for citizens reporting of maintenance issues, our system incorporates an explicit and publicly accessible evaluation model to prioritise issues and assign resources for their solution. This, we argue, is a crucial prerequisite for the principles of transparency, publicity, accountability and equity be observed by municipal governments.http://www.tema.unina.it/index.php/tema/article/view/2536Online citizens reportingEvaluation and decision support systemUrban maintenanceParticipationPriority sortingELECTRE TRI |
| spellingShingle | Ivan Blečić Dario Canu Arnaldo Cecchini Giuseppe Andrea Trunfio Online Citizen Reporting on Urban Maintenance: A Collection, Evaluation and Decision Support System TeMA: Journal of Land Use, Mobility and Environment Online citizens reporting Evaluation and decision support system Urban maintenance Participation Priority sorting ELECTRE TRI |
| title | Online Citizen Reporting on Urban Maintenance: A Collection, Evaluation and Decision Support System |
| title_full | Online Citizen Reporting on Urban Maintenance: A Collection, Evaluation and Decision Support System |
| title_fullStr | Online Citizen Reporting on Urban Maintenance: A Collection, Evaluation and Decision Support System |
| title_full_unstemmed | Online Citizen Reporting on Urban Maintenance: A Collection, Evaluation and Decision Support System |
| title_short | Online Citizen Reporting on Urban Maintenance: A Collection, Evaluation and Decision Support System |
| title_sort | online citizen reporting on urban maintenance a collection evaluation and decision support system |
| topic | Online citizens reporting Evaluation and decision support system Urban maintenance Participation Priority sorting ELECTRE TRI |
| url | http://www.tema.unina.it/index.php/tema/article/view/2536 |
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