Using qualitative methods to understand factors contributing to patient satisfaction among dermatology patients: a systematic review
Purpose: In this systematic review, we aimed to synthesize data that identify factors contributing to patient satisfaction in dermatology care using qualitative methods. Materials and methods: We performed a comprehensive search of the literature using the PubMed database for articles published betw...
| Main Authors: | , , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2018-04-01
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| Series: | Journal of Dermatological Treatment |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.1080/09546634.2017.1364688 |
| _version_ | 1797683765166735360 |
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| author | Caitlin Gibbons Sanminder Singh Brittany Gibbons Caitlin Clark Josefina Torres Michelle Y. Cheng Elizabeth A. Wang April W. Armstrong |
| author_facet | Caitlin Gibbons Sanminder Singh Brittany Gibbons Caitlin Clark Josefina Torres Michelle Y. Cheng Elizabeth A. Wang April W. Armstrong |
| author_sort | Caitlin Gibbons |
| collection | DOAJ |
| description | Purpose: In this systematic review, we aimed to synthesize data that identify factors contributing to patient satisfaction in dermatology care using qualitative methods. Materials and methods: We performed a comprehensive search of the literature using the PubMed database for articles published between January 1, 2000 and February 9, 2015. The initial search yielded 186 articles, of which 13 were included after applying inclusion and exclusion criteria. Results: The systematic review of 13 articles included a total of 330 patients. Using in-field observations and semistructured interviews, studies found that qualitative methods and analysis increased the provider’s sensitivity to patient needs and enhanced patient care. Analyses using qualitative methods found increased patient satisfaction in their healthcare provider is associated with (1) confidence in the provider’s diagnosis, (2) perception of patient-centered, individualized recommendations and (3) quality of patient education and provider explanation during a visit. Conclusions: Patient satisfaction is measured using either quantitative or qualitative methods. Quantitative methods result in standardized data that often does not capture the nuances of patient experience. In contrast, qualitative methodology is integral to gathering patient perspectives on patient care and satisfaction and should be included in future research models. |
| first_indexed | 2024-03-12T00:19:35Z |
| format | Article |
| id | doaj.art-cb53836391594eacac72070651892046 |
| institution | Directory Open Access Journal |
| issn | 0954-6634 1471-1753 |
| language | English |
| last_indexed | 2024-03-12T00:19:35Z |
| publishDate | 2018-04-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Journal of Dermatological Treatment |
| spelling | doaj.art-cb53836391594eacac720706518920462023-09-15T14:08:31ZengTaylor & Francis GroupJournal of Dermatological Treatment0954-66341471-17532018-04-0129329029410.1080/09546634.2017.13646881364688Using qualitative methods to understand factors contributing to patient satisfaction among dermatology patients: a systematic reviewCaitlin Gibbons0Sanminder Singh1Brittany Gibbons2Caitlin Clark3Josefina Torres4Michelle Y. Cheng5Elizabeth A. Wang6April W. Armstrong7University of Southern CaliforniaUniversity of California Davis School of MedicineUniversity of Southern CaliforniaUniversity of HawaiiUniversity of Southern CaliforniaUniversity of California Davis School of MedicineUniversity of California Davis School of MedicineUniversity of Southern CaliforniaPurpose: In this systematic review, we aimed to synthesize data that identify factors contributing to patient satisfaction in dermatology care using qualitative methods. Materials and methods: We performed a comprehensive search of the literature using the PubMed database for articles published between January 1, 2000 and February 9, 2015. The initial search yielded 186 articles, of which 13 were included after applying inclusion and exclusion criteria. Results: The systematic review of 13 articles included a total of 330 patients. Using in-field observations and semistructured interviews, studies found that qualitative methods and analysis increased the provider’s sensitivity to patient needs and enhanced patient care. Analyses using qualitative methods found increased patient satisfaction in their healthcare provider is associated with (1) confidence in the provider’s diagnosis, (2) perception of patient-centered, individualized recommendations and (3) quality of patient education and provider explanation during a visit. Conclusions: Patient satisfaction is measured using either quantitative or qualitative methods. Quantitative methods result in standardized data that often does not capture the nuances of patient experience. In contrast, qualitative methodology is integral to gathering patient perspectives on patient care and satisfaction and should be included in future research models.http://dx.doi.org/10.1080/09546634.2017.1364688qualitative researchpatient satisfactiondermatologyreview |
| spellingShingle | Caitlin Gibbons Sanminder Singh Brittany Gibbons Caitlin Clark Josefina Torres Michelle Y. Cheng Elizabeth A. Wang April W. Armstrong Using qualitative methods to understand factors contributing to patient satisfaction among dermatology patients: a systematic review Journal of Dermatological Treatment qualitative research patient satisfaction dermatology review |
| title | Using qualitative methods to understand factors contributing to patient satisfaction among dermatology patients: a systematic review |
| title_full | Using qualitative methods to understand factors contributing to patient satisfaction among dermatology patients: a systematic review |
| title_fullStr | Using qualitative methods to understand factors contributing to patient satisfaction among dermatology patients: a systematic review |
| title_full_unstemmed | Using qualitative methods to understand factors contributing to patient satisfaction among dermatology patients: a systematic review |
| title_short | Using qualitative methods to understand factors contributing to patient satisfaction among dermatology patients: a systematic review |
| title_sort | using qualitative methods to understand factors contributing to patient satisfaction among dermatology patients a systematic review |
| topic | qualitative research patient satisfaction dermatology review |
| url | http://dx.doi.org/10.1080/09546634.2017.1364688 |
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