| Summary: | The role and use devolved to science and academic institutions that are responsible are no longer limited
to the knowledge taught to students. Universities must strengthen their scientific capabilities and make
sure that science is adapted to emerging needs, regions, economic and social.
The university sees itself as the first provider of supply chain knowledge through intermediate of
students, graduates and researchers who are its customers. The new culture attributes to the University a
double scientific and commercial role. The first based on knowledge and the second is for commercial
reasons that students invest in their studies (first customers) and employers (end users), under pressure of
competition, are demanding more and more quality in graduate training.
In this academic institutions, aware of this new culture, strive to develop tools and practices to guarantee
better quality, inspired by those of quality management in the industry and more recent educational
reforms that focus on the role of emotional skills in teaching and learning.
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