Measuring the city bus service quality based on users’ perceptions: City bus service in Phnom Penh, Cambodia
The public transportation service quality continues to be one of the challenges for authorities and transportation stakeholders around the world. In this study, the researchers confront thischallenge by identifying key attributes that affect the users’ perceptions on bus service quality in Phn...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Khon Kaen University
2020-03-01
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| Series: | Engineering and Applied Science Research |
| Subjects: | |
| Online Access: | https://ph01.tci-thaijo.org/index.php/easr/article/download/202981/163663/ |
| _version_ | 1818341148039577600 |
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| author | Sonita SUM Sajjakaj Jomnonkwao Thanapong Champahom Roodheer Beeharry Vatanavongs Ratanavaraha |
| author_facet | Sonita SUM Sajjakaj Jomnonkwao Thanapong Champahom Roodheer Beeharry Vatanavongs Ratanavaraha |
| author_sort | Sonita SUM |
| collection | DOAJ |
| description | The public transportation service quality continues to be one of the challenges for authorities and transportation stakeholders around the world. In this study, the researchers confront thischallenge by identifying key attributes that affect the users’ perceptions on bus service quality in Phnom Penh City. Questionnaire surveys were collected from bus users to measure their perceptions of the bus service quality. After that, data were analyzed using Factor analysis. Twenty-four quality attributes were analyzed utilizing exploratory factor analysis (EFA).This has led to theconclusion that five main factors affecting the perceptions of users regarding the quality of bus services. Theyare Bus Stop Facilities, Bus Services, Driver Attitude, Bus Capacity, as well as VehicleCondition.To check whether factor structure is acceptable, confirmatory factor analysis (CFA) was applied. In this context, the high factor loading of CFA means those attributes had forceful beneficial effectiveness on city bus service quality. The results of this study will help the authorities andinvolved stakeholders gaina depth of understanding of the underlying problemsofcity bus service and consequently will enhance the city bus service quality. |
| first_indexed | 2024-12-13T15:54:11Z |
| format | Article |
| id | doaj.art-cbbaac8477ac4be0864c5bdb8c0ec05f |
| institution | Directory Open Access Journal |
| issn | 2539-6161 2539-6218 |
| language | English |
| last_indexed | 2024-12-13T15:54:11Z |
| publishDate | 2020-03-01 |
| publisher | Khon Kaen University |
| record_format | Article |
| series | Engineering and Applied Science Research |
| spelling | doaj.art-cbbaac8477ac4be0864c5bdb8c0ec05f2022-12-21T23:39:22ZengKhon Kaen UniversityEngineering and Applied Science Research2539-61612539-62182020-03-01471475510.14456/easr.2020.4Measuring the city bus service quality based on users’ perceptions: City bus service in Phnom Penh, CambodiaSonita SUMSajjakaj JomnonkwaoThanapong ChampahomRoodheer BeeharryVatanavongs RatanavarahaThe public transportation service quality continues to be one of the challenges for authorities and transportation stakeholders around the world. In this study, the researchers confront thischallenge by identifying key attributes that affect the users’ perceptions on bus service quality in Phnom Penh City. Questionnaire surveys were collected from bus users to measure their perceptions of the bus service quality. After that, data were analyzed using Factor analysis. Twenty-four quality attributes were analyzed utilizing exploratory factor analysis (EFA).This has led to theconclusion that five main factors affecting the perceptions of users regarding the quality of bus services. Theyare Bus Stop Facilities, Bus Services, Driver Attitude, Bus Capacity, as well as VehicleCondition.To check whether factor structure is acceptable, confirmatory factor analysis (CFA) was applied. In this context, the high factor loading of CFA means those attributes had forceful beneficial effectiveness on city bus service quality. The results of this study will help the authorities andinvolved stakeholders gaina depth of understanding of the underlying problemsofcity bus service and consequently will enhance the city bus service quality.https://ph01.tci-thaijo.org/index.php/easr/article/download/202981/163663/service qualitycity busexploratory factor analysisconfirmatory factor analysiscambodia |
| spellingShingle | Sonita SUM Sajjakaj Jomnonkwao Thanapong Champahom Roodheer Beeharry Vatanavongs Ratanavaraha Measuring the city bus service quality based on users’ perceptions: City bus service in Phnom Penh, Cambodia Engineering and Applied Science Research service quality city bus exploratory factor analysis confirmatory factor analysis cambodia |
| title | Measuring the city bus service quality based on users’ perceptions: City bus service in Phnom Penh, Cambodia |
| title_full | Measuring the city bus service quality based on users’ perceptions: City bus service in Phnom Penh, Cambodia |
| title_fullStr | Measuring the city bus service quality based on users’ perceptions: City bus service in Phnom Penh, Cambodia |
| title_full_unstemmed | Measuring the city bus service quality based on users’ perceptions: City bus service in Phnom Penh, Cambodia |
| title_short | Measuring the city bus service quality based on users’ perceptions: City bus service in Phnom Penh, Cambodia |
| title_sort | measuring the city bus service quality based on users perceptions city bus service in phnom penh cambodia |
| topic | service quality city bus exploratory factor analysis confirmatory factor analysis cambodia |
| url | https://ph01.tci-thaijo.org/index.php/easr/article/download/202981/163663/ |
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