New Hypothesis on Service Management within the Global World
World economies have changed into service economies in the last decade, as services became the main dynamic component of economic competition. Therefore, this study explores how the globalization and, moreover, the knowledge-based economy could influence the conceptualization of service management....
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
General Association of Economists from Romania
2011-01-01
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| Series: | Theoretical and Applied Economics |
| Subjects: | |
| Online Access: |
http://store.ectap.ro/articole/546.pdf
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| Summary: | World economies have changed into service economies
in the last decade, as services became the main dynamic component of
economic competition. Therefore, this study explores how the
globalization and, moreover, the knowledge-based economy could
influence the conceptualization of service management. The findings of
this study reveal that some of the hypothesis on service management are
no longer valid, being replaced by new hypothesis more suitable within
the global world and the knowledge-based economy. The study was
carried out by combining a wide variety of sources, such as research
papers, literature reviews, conceptual papers and books. The results
reported in this research may be used for designing new methods and
models for the management of service organizations so as to consider the
changes in conceptualizing service management. |
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| ISSN: | 1841-8678 1844-0029 |