DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RUMAH SAKIT (Analisis Pengukuran Kinerja NonKeuangan)
Performance measurement in hospitals is difficult to do because the human resources did much in the operational activities. This study tried to analyze patient satisfaction as one of the non-financial measurement process quality of services performed by doctors, nurses and pharmacy staff. Results o...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Universitas Surabaya FEB, Jurusan Akuntansi
2019-10-01
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| Series: | Akuntansi dan Teknologi Informasi |
| Subjects: | |
| Online Access: | https://journal.ubaya.ac.id/index.php/jati/article/view/2270 |
| _version_ | 1797952950451044352 |
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| author | Dian Purnama Sari Erwin Saraswati |
| author_facet | Dian Purnama Sari Erwin Saraswati |
| author_sort | Dian Purnama Sari |
| collection | DOAJ |
| description |
Performance measurement in hospitals is difficult to do because the human resources did much in the operational activities. This study tried to analyze patient satisfaction as one of the non-financial measurement process quality of services performed by doctors, nurses and pharmacy staff. Results of this study showed that the quality of the service process by doctors, nurses and successfully treatment significantly influence patient satisfaction. This indicates that the quality of the service process by doctors, nurses and successfully treatment can be measured through patient satisfaction. Quality of the service process by pharmacy staff and ease adminitratif no significant effect on patient satisfaction. That is, there is the quality of the service process by pharmacy staff and ease adminitratif should be measured through the measurement of non-financial sharing.
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| first_indexed | 2024-04-10T22:55:10Z |
| format | Article |
| id | doaj.art-cc1f6381f66f4ab7a85ac3b4a3d8abbf |
| institution | Directory Open Access Journal |
| issn | 1412-5994 2614-8749 |
| language | English |
| last_indexed | 2024-04-10T22:55:10Z |
| publishDate | 2019-10-01 |
| publisher | Universitas Surabaya FEB, Jurusan Akuntansi |
| record_format | Article |
| series | Akuntansi dan Teknologi Informasi |
| spelling | doaj.art-cc1f6381f66f4ab7a85ac3b4a3d8abbf2023-01-14T13:59:50ZengUniversitas Surabaya FEB, Jurusan AkuntansiAkuntansi dan Teknologi Informasi1412-59942614-87492019-10-0112210.24123/jati.v12i2.2270DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RUMAH SAKIT (Analisis Pengukuran Kinerja NonKeuangan)Dian Purnama Sari0Erwin Saraswati1Universitas Katolik Widya Mandala SurabayaUniversitas Brawijaya Performance measurement in hospitals is difficult to do because the human resources did much in the operational activities. This study tried to analyze patient satisfaction as one of the non-financial measurement process quality of services performed by doctors, nurses and pharmacy staff. Results of this study showed that the quality of the service process by doctors, nurses and successfully treatment significantly influence patient satisfaction. This indicates that the quality of the service process by doctors, nurses and successfully treatment can be measured through patient satisfaction. Quality of the service process by pharmacy staff and ease adminitratif no significant effect on patient satisfaction. That is, there is the quality of the service process by pharmacy staff and ease adminitratif should be measured through the measurement of non-financial sharing. https://journal.ubaya.ac.id/index.php/jati/article/view/2270Patient SatisfactionNon-Financial MeasurementHospitalQuality of Service |
| spellingShingle | Dian Purnama Sari Erwin Saraswati DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RUMAH SAKIT (Analisis Pengukuran Kinerja NonKeuangan) Akuntansi dan Teknologi Informasi Patient Satisfaction Non-Financial Measurement Hospital Quality of Service |
| title | DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RUMAH SAKIT (Analisis Pengukuran Kinerja NonKeuangan) |
| title_full | DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RUMAH SAKIT (Analisis Pengukuran Kinerja NonKeuangan) |
| title_fullStr | DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RUMAH SAKIT (Analisis Pengukuran Kinerja NonKeuangan) |
| title_full_unstemmed | DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RUMAH SAKIT (Analisis Pengukuran Kinerja NonKeuangan) |
| title_short | DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RUMAH SAKIT (Analisis Pengukuran Kinerja NonKeuangan) |
| title_sort | dampak kualitas pelayanan terhadap kepuasan pasien rumah sakit analisis pengukuran kinerja nonkeuangan |
| topic | Patient Satisfaction Non-Financial Measurement Hospital Quality of Service |
| url | https://journal.ubaya.ac.id/index.php/jati/article/view/2270 |
| work_keys_str_mv | AT dianpurnamasari dampakkualitaspelayananterhadapkepuasanpasienrumahsakitanalisispengukurankinerjanonkeuangan AT erwinsaraswati dampakkualitaspelayananterhadapkepuasanpasienrumahsakitanalisispengukurankinerjanonkeuangan |