Combining a multi-feature neural network with multi-task learning for emergency calls severity prediction
In emergency call centers, operators are required to analyze and prioritize emergency situations prior to any intervention. This allows the team to deploy resources efficiently if needed, and thereby provide the optimal assistance to the victims. The automation of such an analysis remains challengin...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2024-03-01
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| Series: | Array |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2590005623000589 |