Management Practice of Supply Chain Quality Management in Service-oriented Manufacturing Industry
Supply chain quality management (SCQM) in service-oriented manufacturing industries is needed in delivering value to customers in all process of supply chain management based on total quality management (TQM). In the paper, we identify the latest themes through reviewing prior quality management and...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2017-01-01
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| Series: | MATEC Web of Conferences |
| Online Access: | https://doi.org/10.1051/matecconf/201710005035 |
| _version_ | 1818606408499724288 |
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| author | Gu Ping Song Ruyi Chen Xuyun |
| author_facet | Gu Ping Song Ruyi Chen Xuyun |
| author_sort | Gu Ping |
| collection | DOAJ |
| description | Supply chain quality management (SCQM) in service-oriented manufacturing industries is needed in delivering value to customers in all process of supply chain management based on total quality management (TQM). In the paper, we identify the latest themes through reviewing prior quality management and supply chain management(SCM) literature. In particular, we find manufacturing firms transform from providing products towards providing services, which means they need to go through fundamental changes especially in supply chains. We use a case study of Heilan Home to illustrate the SCQM themes and their ways in industrial practice. Based on our research, the case study, the experience of working with this firm, we propose a SCQM performance evaluation framework, as well as four strategies for other industries to improve customer satisfaction and added value. In this way can promote the transformation and upgrading of the manufacturing industry in the perspective of quality. |
| first_indexed | 2024-12-16T14:10:23Z |
| format | Article |
| id | doaj.art-cc7109ef222743d9be38c374389c5434 |
| institution | Directory Open Access Journal |
| issn | 2261-236X |
| language | English |
| last_indexed | 2024-12-16T14:10:23Z |
| publishDate | 2017-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | MATEC Web of Conferences |
| spelling | doaj.art-cc7109ef222743d9be38c374389c54342022-12-21T22:28:49ZengEDP SciencesMATEC Web of Conferences2261-236X2017-01-011000503510.1051/matecconf/201710005035matecconf_gcmm2017_05035Management Practice of Supply Chain Quality Management in Service-oriented Manufacturing IndustryGu Ping0Song Ruyi1Chen Xuyun2College of Economics and Management, Jiangsu University of Science and TechnologyCollege of Economics and Management, Jiangsu University of Science and TechnologyBachelor Business of Administration, University of New BrunswickSupply chain quality management (SCQM) in service-oriented manufacturing industries is needed in delivering value to customers in all process of supply chain management based on total quality management (TQM). In the paper, we identify the latest themes through reviewing prior quality management and supply chain management(SCM) literature. In particular, we find manufacturing firms transform from providing products towards providing services, which means they need to go through fundamental changes especially in supply chains. We use a case study of Heilan Home to illustrate the SCQM themes and their ways in industrial practice. Based on our research, the case study, the experience of working with this firm, we propose a SCQM performance evaluation framework, as well as four strategies for other industries to improve customer satisfaction and added value. In this way can promote the transformation and upgrading of the manufacturing industry in the perspective of quality.https://doi.org/10.1051/matecconf/201710005035 |
| spellingShingle | Gu Ping Song Ruyi Chen Xuyun Management Practice of Supply Chain Quality Management in Service-oriented Manufacturing Industry MATEC Web of Conferences |
| title | Management Practice of Supply Chain Quality Management in Service-oriented Manufacturing Industry |
| title_full | Management Practice of Supply Chain Quality Management in Service-oriented Manufacturing Industry |
| title_fullStr | Management Practice of Supply Chain Quality Management in Service-oriented Manufacturing Industry |
| title_full_unstemmed | Management Practice of Supply Chain Quality Management in Service-oriented Manufacturing Industry |
| title_short | Management Practice of Supply Chain Quality Management in Service-oriented Manufacturing Industry |
| title_sort | management practice of supply chain quality management in service oriented manufacturing industry |
| url | https://doi.org/10.1051/matecconf/201710005035 |
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