FACTORS AFFECTING USER SATISFACTION ON e-FILING SYSTEM IN INDONESIA
One of the electronic tax systems used in Indonesia is e-Filing which results in an increase in the number of users. However, the high intensity of using the system does not guarantee that the system is successful and fully supports user needs. This study was conducted to determine the determinants...
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| Format: | Article |
| Language: | English |
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Universitas Muhammadiyah Purwokerto
2023-01-01
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| Series: | Kompartemen: Jurnal Ilmiah Akuntansi |
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| Online Access: | https://jurnalnasional.ump.ac.id/index.php/kompartemen/article/view/13564 |
| _version_ | 1827997751141466112 |
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| author | Fathimatus Zahro Fazda Oktavia |
| author_facet | Fathimatus Zahro Fazda Oktavia |
| author_sort | Fathimatus Zahro Fazda Oktavia |
| collection | DOAJ |
| description | One of the electronic tax systems used in Indonesia is e-Filing which results in an increase in the number of users. However, the high intensity of using the system does not guarantee that the system is successful and fully supports user needs. This study was conducted to determine the determinants of e-Filing user satisfaction by adopting several models of measuring system success formulated by Delone and Mclean. This research contributes to measuring and providing improvements to the entire tax information system in Indonesia. The study was conducted using a survey method (questionnaire) and purposive sampling on 562 lecturers of the State Polytechnic of Malang. Using the multiple linear regression statistical method and in accordance with the hypothesis in the study, the results showed that partially System Quality, Information Quality and Service Quality had a positive effect. and significant to User Satisfaction. In addition, simultaneously System Quality, Information Quality and Service Quality have a positive and significant effect on User Satisfaction. |
| first_indexed | 2024-04-10T05:33:53Z |
| format | Article |
| id | doaj.art-cc87073b7990478fb46c8220324d9b0a |
| institution | Directory Open Access Journal |
| issn | 1693-1084 2579-8928 |
| language | English |
| last_indexed | 2024-04-10T05:33:53Z |
| publishDate | 2023-01-01 |
| publisher | Universitas Muhammadiyah Purwokerto |
| record_format | Article |
| series | Kompartemen: Jurnal Ilmiah Akuntansi |
| spelling | doaj.art-cc87073b7990478fb46c8220324d9b0a2023-03-07T04:04:05ZengUniversitas Muhammadiyah PurwokertoKompartemen: Jurnal Ilmiah Akuntansi1693-10842579-89282023-01-0120223925310.30595/kompartemen.v20i2.135645001FACTORS AFFECTING USER SATISFACTION ON e-FILING SYSTEM IN INDONESIAFathimatus Zahro Fazda Oktavia0Politeknik Negeri MalangOne of the electronic tax systems used in Indonesia is e-Filing which results in an increase in the number of users. However, the high intensity of using the system does not guarantee that the system is successful and fully supports user needs. This study was conducted to determine the determinants of e-Filing user satisfaction by adopting several models of measuring system success formulated by Delone and Mclean. This research contributes to measuring and providing improvements to the entire tax information system in Indonesia. The study was conducted using a survey method (questionnaire) and purposive sampling on 562 lecturers of the State Polytechnic of Malang. Using the multiple linear regression statistical method and in accordance with the hypothesis in the study, the results showed that partially System Quality, Information Quality and Service Quality had a positive effect. and significant to User Satisfaction. In addition, simultaneously System Quality, Information Quality and Service Quality have a positive and significant effect on User Satisfaction.https://jurnalnasional.ump.ac.id/index.php/kompartemen/article/view/13564e-filing, information quality, service quality, system quality, user satisfaction |
| spellingShingle | Fathimatus Zahro Fazda Oktavia FACTORS AFFECTING USER SATISFACTION ON e-FILING SYSTEM IN INDONESIA Kompartemen: Jurnal Ilmiah Akuntansi e-filing, information quality, service quality, system quality, user satisfaction |
| title | FACTORS AFFECTING USER SATISFACTION ON e-FILING SYSTEM IN INDONESIA |
| title_full | FACTORS AFFECTING USER SATISFACTION ON e-FILING SYSTEM IN INDONESIA |
| title_fullStr | FACTORS AFFECTING USER SATISFACTION ON e-FILING SYSTEM IN INDONESIA |
| title_full_unstemmed | FACTORS AFFECTING USER SATISFACTION ON e-FILING SYSTEM IN INDONESIA |
| title_short | FACTORS AFFECTING USER SATISFACTION ON e-FILING SYSTEM IN INDONESIA |
| title_sort | factors affecting user satisfaction on e filing system in indonesia |
| topic | e-filing, information quality, service quality, system quality, user satisfaction |
| url | https://jurnalnasional.ump.ac.id/index.php/kompartemen/article/view/13564 |
| work_keys_str_mv | AT fathimatuszahrofazdaoktavia factorsaffectingusersatisfactiononefilingsysteminindonesia |