Psychology of Flight Attendant’s Profession
The profession of a flight attendant appeared in aviation in the 1920s. Professionalcommunity of flight attendants is constantly growing with the growth ofcomplexity of aviation technology, professional standards of passenger serviceand safety. The psychological scientific research was carried out b...
| Main Author: | |
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| Format: | Article |
| Language: | English |
| Published: |
M.V. Lomonosov Moscow State University
2012-01-01
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| Series: | Psychology in Russia: State of Art |
| Subjects: | |
| Online Access: | http://psychologyinrussia.com/volumes/pdf/2012/filipieva.pdf |
| _version_ | 1819075238805110784 |
|---|---|
| author | Tatyana V. Filipieva |
| author_facet | Tatyana V. Filipieva |
| author_sort | Tatyana V. Filipieva |
| collection | DOAJ |
| description | The profession of a flight attendant appeared in aviation in the 1920s. Professionalcommunity of flight attendants is constantly growing with the growth ofcomplexity of aviation technology, professional standards of passenger serviceand safety. The psychological scientific research was carried out by a psychologistwho worked as a flight attendant. The study revealed the psychological content,demands, peculiarities in cabin crews’ labor. A job description was accomplished.Temporal and spatial characteristics, the main contradictions, unfavorable psychogenicand stress factors in labor were examined and described. Psychological profilesof a cabin attendant and of an air passenger were drawn up. |
| first_indexed | 2024-12-21T18:22:14Z |
| format | Article |
| id | doaj.art-cca035d30f08453f8437dcda06df7813 |
| institution | Directory Open Access Journal |
| issn | 2074-6857 |
| language | English |
| last_indexed | 2024-12-21T18:22:14Z |
| publishDate | 2012-01-01 |
| publisher | M.V. Lomonosov Moscow State University |
| record_format | Article |
| series | Psychology in Russia: State of Art |
| spelling | doaj.art-cca035d30f08453f8437dcda06df78132022-12-21T18:54:31ZengM.V. Lomonosov Moscow State UniversityPsychology in Russia: State of Art2074-68572012-01-0115335346Psychology of Flight Attendant’s ProfessionTatyana V. FilipievaThe profession of a flight attendant appeared in aviation in the 1920s. Professionalcommunity of flight attendants is constantly growing with the growth ofcomplexity of aviation technology, professional standards of passenger serviceand safety. The psychological scientific research was carried out by a psychologistwho worked as a flight attendant. The study revealed the psychological content,demands, peculiarities in cabin crews’ labor. A job description was accomplished.Temporal and spatial characteristics, the main contradictions, unfavorable psychogenicand stress factors in labor were examined and described. Psychological profilesof a cabin attendant and of an air passenger were drawn up.http://psychologyinrussia.com/volumes/pdf/2012/filipieva.pdfflight attendantlaborpsychological contentprofessioncabin crewjob description. |
| spellingShingle | Tatyana V. Filipieva Psychology of Flight Attendant’s Profession Psychology in Russia: State of Art flight attendant labor psychological content profession cabin crew job description. |
| title | Psychology of Flight Attendant’s Profession |
| title_full | Psychology of Flight Attendant’s Profession |
| title_fullStr | Psychology of Flight Attendant’s Profession |
| title_full_unstemmed | Psychology of Flight Attendant’s Profession |
| title_short | Psychology of Flight Attendant’s Profession |
| title_sort | psychology of flight attendant s profession |
| topic | flight attendant labor psychological content profession cabin crew job description. |
| url | http://psychologyinrussia.com/volumes/pdf/2012/filipieva.pdf |
| work_keys_str_mv | AT tatyanavfilipieva psychologyofflightattendantsprofession |