Patient satisfaction in the emergency department: a case of Sina hospital in Tabriz
Objective: Patient satisfaction is one of the most important indicators for measuring the quality of emergency services and health care. The purpose of this study was to evaluate the patients’ satisfaction in the emergency department (ED) of Sina hospital. Methods: This descriptive, cross-section...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Kerman University of Medical Sciences
2016-01-01
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| Series: | Journal of Emergency Practice and Trauma |
| Subjects: | |
| Online Access: | http://www.jept.ir/article_11271_150d75b9cf8ba196231f53090639a2e9.pdf |
| _version_ | 1797793897754132480 |
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| author | Maryam Eshghi Farzad Rahmani Behjat Derakhti Fariba Abdollahi Shahrad Tajoddini |
| author_facet | Maryam Eshghi Farzad Rahmani Behjat Derakhti Fariba Abdollahi Shahrad Tajoddini |
| author_sort | Maryam Eshghi |
| collection | DOAJ |
| description | Objective: Patient satisfaction is one of the most important indicators for measuring the
quality of emergency services and health care. The purpose of this study was to evaluate
the patients’ satisfaction in the emergency department (ED) of Sina hospital.
Methods: This descriptive, cross-sectional study was performed during one month in Sina
hospital in 2014. Data were collected by a questionnaire which its validity and reliability
were confirmed in previous studies. The questionnaire consisted of 2 parts. Part 1 included
the demographic characteristics and part 2 encompassed the scales of satisfactory. Data
analysis was conducted by SPSS version 15.
Results: Totally, 425 patients participated in this study. The mean age of patients was
41.6±17.6 years. The mean total score of patient satisfaction was 17.43±1.56. The maximum
satisfaction was related to the knowledge of physicians and the minimum satisfaction was
related to the remaining period in the ED. Additionally, there was a desirable satisfaction
for nurses’ performances. In terms of satisfaction regarding the physical environment
and the workflow of the ED, the results were moderate. There was a significant statistical
difference regarding nurses and physicians behavior in the ED during different working
shifts, vacation days, and workdays.
Conclusion: Based on the results obtained, patients had good satisfaction for the received
services in the ED. It is necessary to develop physical spaces and improve the workflow of
patients in the ED. |
| first_indexed | 2024-03-13T02:54:55Z |
| format | Article |
| id | doaj.art-cd17665843c648fb8cab5514cd74a944 |
| institution | Directory Open Access Journal |
| issn | 2383-4544 |
| language | English |
| last_indexed | 2024-03-13T02:54:55Z |
| publishDate | 2016-01-01 |
| publisher | Kerman University of Medical Sciences |
| record_format | Article |
| series | Journal of Emergency Practice and Trauma |
| spelling | doaj.art-cd17665843c648fb8cab5514cd74a9442023-06-28T07:34:04ZengKerman University of Medical SciencesJournal of Emergency Practice and Trauma2383-45442016-01-01211620https://doi.org/10.15171/jept.2015.06Patient satisfaction in the emergency department: a case of Sina hospital in TabrizMaryam Eshghi0Farzad Rahmani1Behjat Derakhti2Fariba Abdollahi3Shahrad Tajoddini4Department of Internal Medicine, Tabriz branch, Islamic Azad University, Tabriz, IranRoad Traffic Injury Research Center, Tabriz University of Medical Sciences, Tabriz, IranDepartment of Emergency Medicine, Tabriz University of Medical Sciences, Tabriz, IranDepartment of Emergency Medicine, Tabriz University of Medical Sciences, Tabriz, IranKerman Neuroscience Research Center, Kerman University of Medical Sciences, Kerman, IranObjective: Patient satisfaction is one of the most important indicators for measuring the quality of emergency services and health care. The purpose of this study was to evaluate the patients’ satisfaction in the emergency department (ED) of Sina hospital. Methods: This descriptive, cross-sectional study was performed during one month in Sina hospital in 2014. Data were collected by a questionnaire which its validity and reliability were confirmed in previous studies. The questionnaire consisted of 2 parts. Part 1 included the demographic characteristics and part 2 encompassed the scales of satisfactory. Data analysis was conducted by SPSS version 15. Results: Totally, 425 patients participated in this study. The mean age of patients was 41.6±17.6 years. The mean total score of patient satisfaction was 17.43±1.56. The maximum satisfaction was related to the knowledge of physicians and the minimum satisfaction was related to the remaining period in the ED. Additionally, there was a desirable satisfaction for nurses’ performances. In terms of satisfaction regarding the physical environment and the workflow of the ED, the results were moderate. There was a significant statistical difference regarding nurses and physicians behavior in the ED during different working shifts, vacation days, and workdays. Conclusion: Based on the results obtained, patients had good satisfaction for the received services in the ED. It is necessary to develop physical spaces and improve the workflow of patients in the ED.http://www.jept.ir/article_11271_150d75b9cf8ba196231f53090639a2e9.pdfpatient satisfactionemergency servicehospital |
| spellingShingle | Maryam Eshghi Farzad Rahmani Behjat Derakhti Fariba Abdollahi Shahrad Tajoddini Patient satisfaction in the emergency department: a case of Sina hospital in Tabriz Journal of Emergency Practice and Trauma patient satisfaction emergency service hospital |
| title | Patient satisfaction in the emergency department: a case of Sina hospital in Tabriz |
| title_full | Patient satisfaction in the emergency department: a case of Sina hospital in Tabriz |
| title_fullStr | Patient satisfaction in the emergency department: a case of Sina hospital in Tabriz |
| title_full_unstemmed | Patient satisfaction in the emergency department: a case of Sina hospital in Tabriz |
| title_short | Patient satisfaction in the emergency department: a case of Sina hospital in Tabriz |
| title_sort | patient satisfaction in the emergency department a case of sina hospital in tabriz |
| topic | patient satisfaction emergency service hospital |
| url | http://www.jept.ir/article_11271_150d75b9cf8ba196231f53090639a2e9.pdf |
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