Becoming a resilient organisation: integrating people and practice in infrastructure services
A systemic and integral approach to ‘organisational resilience’ is important if infrastructure providers are going to advance business strategies which contribute to the sustainable development of their regions. What is required is an understanding of resilience which links the development of people...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2020-11-01
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| Series: | International Journal of Sustainable Engineering |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.1080/19397038.2020.1750738 |
| _version_ | 1797678316216385536 |
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| author | Ruth Crick Jim Bentley |
| author_facet | Ruth Crick Jim Bentley |
| author_sort | Ruth Crick |
| collection | DOAJ |
| description | A systemic and integral approach to ‘organisational resilience’ is important if infrastructure providers are going to advance business strategies which contribute to the sustainable development of their regions. What is required is an understanding of resilience which links the development of people as learning agents with sustainable professional practices at all levels of an organisation, including its external partners, its customers and its community. This can then drive business transformation which empowers both a sustainability and a commercial value creation logic. This paper contributes to type resilience discussion by exploring the conceptual space between the notion of learning for resilient agency and the technical resilience required for sustainability in infrastructure services. We do this through a case-study of a water utility in New South Wales, Australia, which has constructed an integral model of resilience as a ‘working theory of change’. Particular attention is paid to the interface between the human systems and the technical systems as a critical ‘missing link’ in the resilience discourse. |
| first_indexed | 2024-03-11T22:57:56Z |
| format | Article |
| id | doaj.art-cd77a307d7a149a7a47adda1e9a21ebd |
| institution | Directory Open Access Journal |
| issn | 1939-7038 1939-7046 |
| language | English |
| last_indexed | 2024-03-11T22:57:56Z |
| publishDate | 2020-11-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | International Journal of Sustainable Engineering |
| spelling | doaj.art-cd77a307d7a149a7a47adda1e9a21ebd2023-09-21T15:17:03ZengTaylor & Francis GroupInternational Journal of Sustainable Engineering1939-70381939-70462020-11-0113642344010.1080/19397038.2020.17507381750738Becoming a resilient organisation: integrating people and practice in infrastructure servicesRuth Crick0Jim Bentley1University of Technology SydneyFaculty of Business and Law, University of NewcastleA systemic and integral approach to ‘organisational resilience’ is important if infrastructure providers are going to advance business strategies which contribute to the sustainable development of their regions. What is required is an understanding of resilience which links the development of people as learning agents with sustainable professional practices at all levels of an organisation, including its external partners, its customers and its community. This can then drive business transformation which empowers both a sustainability and a commercial value creation logic. This paper contributes to type resilience discussion by exploring the conceptual space between the notion of learning for resilient agency and the technical resilience required for sustainability in infrastructure services. We do this through a case-study of a water utility in New South Wales, Australia, which has constructed an integral model of resilience as a ‘working theory of change’. Particular attention is paid to the interface between the human systems and the technical systems as a critical ‘missing link’ in the resilience discourse.http://dx.doi.org/10.1080/19397038.2020.1750738resilienceadaptabilitysystems thinkinglearninginfrastructuredynamic business models |
| spellingShingle | Ruth Crick Jim Bentley Becoming a resilient organisation: integrating people and practice in infrastructure services International Journal of Sustainable Engineering resilience adaptability systems thinking learning infrastructure dynamic business models |
| title | Becoming a resilient organisation: integrating people and practice in infrastructure services |
| title_full | Becoming a resilient organisation: integrating people and practice in infrastructure services |
| title_fullStr | Becoming a resilient organisation: integrating people and practice in infrastructure services |
| title_full_unstemmed | Becoming a resilient organisation: integrating people and practice in infrastructure services |
| title_short | Becoming a resilient organisation: integrating people and practice in infrastructure services |
| title_sort | becoming a resilient organisation integrating people and practice in infrastructure services |
| topic | resilience adaptability systems thinking learning infrastructure dynamic business models |
| url | http://dx.doi.org/10.1080/19397038.2020.1750738 |
| work_keys_str_mv | AT ruthcrick becomingaresilientorganisationintegratingpeopleandpracticeininfrastructureservices AT jimbentley becomingaresilientorganisationintegratingpeopleandpracticeininfrastructureservices |