Nilai Guna (Kepuasan) Green Technology E-Toll sebagai Salah Satu Alternatif Layanan pada Konsumen Pengguna Tol dalam Kota Jakarta
Consumer satisfaction should be provided by organization. The Government service in the form of etoll green technology is an alternative service in toll road for public. This service is still new in the implementation. Therefore, it is necessary to do a study in the level of elasticity of the e-toll...
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| Format: | Article |
| Language: | English |
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Bina Nusantara University
2014-05-01
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| Series: | Binus Business Review |
| Subjects: | |
| Online Access: | https://journal.binus.ac.id/index.php/BBR/article/view/1255 |
| _version_ | 1797717021125771264 |
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| author | Enggal Sriwardiningsih |
| author_facet | Enggal Sriwardiningsih |
| author_sort | Enggal Sriwardiningsih |
| collection | DOAJ |
| description | Consumer satisfaction should be provided by organization. The Government service in the form of etoll green technology is an alternative service in toll road for public. This service is still new in the implementation. Therefore, it is necessary to do a study in the level of elasticity of the e-toll service. Consumer satisfaction from toll users becomes a measure of the success rate from this service. Consumer satisfaction from toll users who use e-toll will be achieved if they are satisfied with the e-toll product and GTO service. This study aims to test a model that explains consumer satisfaction from e-toll users. The theory underlying this study was service quality and satisfaction. The study was conducted on the toll roads in Jakarta. Unit analysis was e-toll users. Samples were taken based on convenient sampling. Structural Equation Modelling used SPSS 16.0 software and elasticity formula was used to test the hypothesis; while the implication for transport domain. |
| first_indexed | 2024-03-12T08:30:09Z |
| format | Article |
| id | doaj.art-cde63bc3fc8c418b94f04414d829a81d |
| institution | Directory Open Access Journal |
| issn | 2087-1228 2476-9053 |
| language | English |
| last_indexed | 2024-03-12T08:30:09Z |
| publishDate | 2014-05-01 |
| publisher | Bina Nusantara University |
| record_format | Article |
| series | Binus Business Review |
| spelling | doaj.art-cde63bc3fc8c418b94f04414d829a81d2023-09-02T17:50:12ZengBina Nusantara UniversityBinus Business Review2087-12282476-90532014-05-015132333210.21512/bbr.v5i1.12551123Nilai Guna (Kepuasan) Green Technology E-Toll sebagai Salah Satu Alternatif Layanan pada Konsumen Pengguna Tol dalam Kota JakartaEnggal Sriwardiningsih0Bina Nusantara UniversityConsumer satisfaction should be provided by organization. The Government service in the form of etoll green technology is an alternative service in toll road for public. This service is still new in the implementation. Therefore, it is necessary to do a study in the level of elasticity of the e-toll service. Consumer satisfaction from toll users becomes a measure of the success rate from this service. Consumer satisfaction from toll users who use e-toll will be achieved if they are satisfied with the e-toll product and GTO service. This study aims to test a model that explains consumer satisfaction from e-toll users. The theory underlying this study was service quality and satisfaction. The study was conducted on the toll roads in Jakarta. Unit analysis was e-toll users. Samples were taken based on convenient sampling. Structural Equation Modelling used SPSS 16.0 software and elasticity formula was used to test the hypothesis; while the implication for transport domain.https://journal.binus.ac.id/index.php/BBR/article/view/1255consumer satisfaction, green technology, e-toll service |
| spellingShingle | Enggal Sriwardiningsih Nilai Guna (Kepuasan) Green Technology E-Toll sebagai Salah Satu Alternatif Layanan pada Konsumen Pengguna Tol dalam Kota Jakarta Binus Business Review consumer satisfaction, green technology, e-toll service |
| title | Nilai Guna (Kepuasan) Green Technology E-Toll sebagai Salah Satu Alternatif Layanan pada Konsumen Pengguna Tol dalam Kota Jakarta |
| title_full | Nilai Guna (Kepuasan) Green Technology E-Toll sebagai Salah Satu Alternatif Layanan pada Konsumen Pengguna Tol dalam Kota Jakarta |
| title_fullStr | Nilai Guna (Kepuasan) Green Technology E-Toll sebagai Salah Satu Alternatif Layanan pada Konsumen Pengguna Tol dalam Kota Jakarta |
| title_full_unstemmed | Nilai Guna (Kepuasan) Green Technology E-Toll sebagai Salah Satu Alternatif Layanan pada Konsumen Pengguna Tol dalam Kota Jakarta |
| title_short | Nilai Guna (Kepuasan) Green Technology E-Toll sebagai Salah Satu Alternatif Layanan pada Konsumen Pengguna Tol dalam Kota Jakarta |
| title_sort | nilai guna kepuasan green technology e toll sebagai salah satu alternatif layanan pada konsumen pengguna tol dalam kota jakarta |
| topic | consumer satisfaction, green technology, e-toll service |
| url | https://journal.binus.ac.id/index.php/BBR/article/view/1255 |
| work_keys_str_mv | AT enggalsriwardiningsih nilaigunakepuasangreentechnologyetollsebagaisalahsatualternatiflayananpadakonsumenpenggunatoldalamkotajakarta |