Perceived trustworthiness of artificial intelligence implementation in Indonesia public sector services: Gen Z and Millennial perspectives
Technological developments have an enormous impact on social and economic life, including the potential adoption of artificial intelligence in the public sector. This research focuses on perceived trustworthiness regarding the potential use of artificial intelligence in the public sector through th...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Universitas Islam Indonesia
2022-08-01
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| Series: | Jurnal Akuntansi dan Auditing Indonesia |
| Online Access: | https://journal.uii.ac.id/JAAI/article/view/24612 |
| _version_ | 1797253868627689472 |
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| author | Aviandi Okta Maulana Georgius Chandra Herfanda Faradillah Hasan |
| author_facet | Aviandi Okta Maulana Georgius Chandra Herfanda Faradillah Hasan |
| author_sort | Aviandi Okta Maulana |
| collection | DOAJ |
| description |
Technological developments have an enormous impact on social and economic life, including the potential adoption of artificial intelligence in the public sector. This research focuses on perceived trustworthiness regarding the potential use of artificial intelligence in the public sector through the perceptions of the Millennial generation and Generation Z. Using a mixed-method through a Likert scale survey combined with open-ended questions, this research finds significant evidence that perceived trustworthiness is influenced by ability, benevolence, and integrity. The results of the open question analysis show that ability perception exists due to the following: perception of expertise in government institutions; benevolence due to the moral aspect to deliver public services; integrity which consists of two contrasting perspectives namely; first, positive feedback of trust toward government integrity, and second, negative feedback in questioning government integrity.
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| first_indexed | 2024-04-24T21:40:54Z |
| format | Article |
| id | doaj.art-ce426e21edda450190051ff1e1e0c4a5 |
| institution | Directory Open Access Journal |
| issn | 1410-2420 2528-6528 |
| language | English |
| last_indexed | 2024-04-24T21:40:54Z |
| publishDate | 2022-08-01 |
| publisher | Universitas Islam Indonesia |
| record_format | Article |
| series | Jurnal Akuntansi dan Auditing Indonesia |
| spelling | doaj.art-ce426e21edda450190051ff1e1e0c4a52024-03-21T07:58:36ZengUniversitas Islam IndonesiaJurnal Akuntansi dan Auditing Indonesia1410-24202528-65282022-08-0126110.20885/jaai.vol26.iss1.art7Perceived trustworthiness of artificial intelligence implementation in Indonesia public sector services: Gen Z and Millennial perspectivesAviandi Okta Maulana0Georgius Chandra Herfanda1Faradillah Hasan2Faculty of Economics and Business, Universitas Gadjah Mada, Yogyakarta, IndonesiaFaculty of Economics and Business, Universitas Gadjah MadaFaculty of Economics and Business, Universitas Gadjah Mada Technological developments have an enormous impact on social and economic life, including the potential adoption of artificial intelligence in the public sector. This research focuses on perceived trustworthiness regarding the potential use of artificial intelligence in the public sector through the perceptions of the Millennial generation and Generation Z. Using a mixed-method through a Likert scale survey combined with open-ended questions, this research finds significant evidence that perceived trustworthiness is influenced by ability, benevolence, and integrity. The results of the open question analysis show that ability perception exists due to the following: perception of expertise in government institutions; benevolence due to the moral aspect to deliver public services; integrity which consists of two contrasting perspectives namely; first, positive feedback of trust toward government integrity, and second, negative feedback in questioning government integrity. https://journal.uii.ac.id/JAAI/article/view/24612 |
| spellingShingle | Aviandi Okta Maulana Georgius Chandra Herfanda Faradillah Hasan Perceived trustworthiness of artificial intelligence implementation in Indonesia public sector services: Gen Z and Millennial perspectives Jurnal Akuntansi dan Auditing Indonesia |
| title | Perceived trustworthiness of artificial intelligence implementation in Indonesia public sector services: Gen Z and Millennial perspectives |
| title_full | Perceived trustworthiness of artificial intelligence implementation in Indonesia public sector services: Gen Z and Millennial perspectives |
| title_fullStr | Perceived trustworthiness of artificial intelligence implementation in Indonesia public sector services: Gen Z and Millennial perspectives |
| title_full_unstemmed | Perceived trustworthiness of artificial intelligence implementation in Indonesia public sector services: Gen Z and Millennial perspectives |
| title_short | Perceived trustworthiness of artificial intelligence implementation in Indonesia public sector services: Gen Z and Millennial perspectives |
| title_sort | perceived trustworthiness of artificial intelligence implementation in indonesia public sector services gen z and millennial perspectives |
| url | https://journal.uii.ac.id/JAAI/article/view/24612 |
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