The Impression of Logistic Management on Customer Satisfaction in Small and Medium Enterprises
Batam has its own regulations to regulate its area. It is part of the Free Trade Area making Batam a priority area for exports and imports. The purpose of this research is to find out whether there is an effect of Logistics Management on Customer Satisfaction in SMEs in the Free Trade Area during a...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universitas KH Abdul Chalim, Prodi Ekonomi Syariah
2021-10-01
|
| Series: | Indonesian Interdisciplinary Journal of Sharia Economics |
| Subjects: | |
| Online Access: | https://e-journal.ikhac.ac.id/index.php/iijse/article/view/1708 |
| _version_ | 1797333842140332032 |
|---|---|
| author | Riski Delfi Nur Aisa Ratih Hendayani |
| author_facet | Riski Delfi Nur Aisa Ratih Hendayani |
| author_sort | Riski Delfi Nur Aisa |
| collection | DOAJ |
| description |
Batam has its own regulations to regulate its area. It is part of the Free Trade Area making Batam a priority area for exports and imports. The purpose of this research is to find out whether there is an effect of Logistics Management on Customer Satisfaction in SMEs in the Free Trade Area during a decline in economic growth. In, collecting data, the researchers used an instrument in the form of a questionnaire whose respondents were business actors in Small and Medium Enterprises (SMEs) in Batam. There are 428 samples then used as data analysis, applying Simple Linear Regression Analysis Technique using SPSS as a data processing tool. The results shown in the form of Logistics Management have a significant effect on SME Customer Satisfaction in Batam when there is a decline in economic growth.
|
| first_indexed | 2024-03-08T08:11:53Z |
| format | Article |
| id | doaj.art-ce5d8f29151446bea1196f0b5dff435a |
| institution | Directory Open Access Journal |
| issn | 2621-606X |
| language | English |
| last_indexed | 2024-03-08T08:11:53Z |
| publishDate | 2021-10-01 |
| publisher | Universitas KH Abdul Chalim, Prodi Ekonomi Syariah |
| record_format | Article |
| series | Indonesian Interdisciplinary Journal of Sharia Economics |
| spelling | doaj.art-ce5d8f29151446bea1196f0b5dff435a2024-02-02T08:41:15ZengUniversitas KH Abdul Chalim, Prodi Ekonomi SyariahIndonesian Interdisciplinary Journal of Sharia Economics2621-606X2021-10-014110.31538/iijse.v4i1.1708The Impression of Logistic Management on Customer Satisfaction in Small and Medium EnterprisesRiski Delfi Nur Aisa0Ratih Hendayani1Universitas Telkom, Bandung, IndonesiaUniversitas Telkom, Bandung, Indonesia Batam has its own regulations to regulate its area. It is part of the Free Trade Area making Batam a priority area for exports and imports. The purpose of this research is to find out whether there is an effect of Logistics Management on Customer Satisfaction in SMEs in the Free Trade Area during a decline in economic growth. In, collecting data, the researchers used an instrument in the form of a questionnaire whose respondents were business actors in Small and Medium Enterprises (SMEs) in Batam. There are 428 samples then used as data analysis, applying Simple Linear Regression Analysis Technique using SPSS as a data processing tool. The results shown in the form of Logistics Management have a significant effect on SME Customer Satisfaction in Batam when there is a decline in economic growth. https://e-journal.ikhac.ac.id/index.php/iijse/article/view/1708Logistics ManagementCustomer SatisfactionSmall and Medium Enterprises |
| spellingShingle | Riski Delfi Nur Aisa Ratih Hendayani The Impression of Logistic Management on Customer Satisfaction in Small and Medium Enterprises Indonesian Interdisciplinary Journal of Sharia Economics Logistics Management Customer Satisfaction Small and Medium Enterprises |
| title | The Impression of Logistic Management on Customer Satisfaction in Small and Medium Enterprises |
| title_full | The Impression of Logistic Management on Customer Satisfaction in Small and Medium Enterprises |
| title_fullStr | The Impression of Logistic Management on Customer Satisfaction in Small and Medium Enterprises |
| title_full_unstemmed | The Impression of Logistic Management on Customer Satisfaction in Small and Medium Enterprises |
| title_short | The Impression of Logistic Management on Customer Satisfaction in Small and Medium Enterprises |
| title_sort | impression of logistic management on customer satisfaction in small and medium enterprises |
| topic | Logistics Management Customer Satisfaction Small and Medium Enterprises |
| url | https://e-journal.ikhac.ac.id/index.php/iijse/article/view/1708 |
| work_keys_str_mv | AT riskidelfinuraisa theimpressionoflogisticmanagementoncustomersatisfactioninsmallandmediumenterprises AT ratihhendayani theimpressionoflogisticmanagementoncustomersatisfactioninsmallandmediumenterprises AT riskidelfinuraisa impressionoflogisticmanagementoncustomersatisfactioninsmallandmediumenterprises AT ratihhendayani impressionoflogisticmanagementoncustomersatisfactioninsmallandmediumenterprises |