CSR Balanced Scorecard Systems and Business Performances: SMEs Case Study
This paper aims to examine the performance measurement using the CSR Balanced Scorecard system in SMEs firms in Malaysia. It investigates the relationships of the four perspectives of CSR Balanced Scorecard system toward performance measurement. The purpose of this paper is to investigate whether or...
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| Format: | Article |
| Language: | English |
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Universitas Indonesia
2015-11-01
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| Series: | The South East Asian Journal of Management |
| Subjects: | |
| Online Access: | http://journal.ui.ac.id/index.php/tseajm/article/view/5465 |
| _version_ | 1829455602678497280 |
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| author | Edward Sek Khin Wong |
| author_facet | Edward Sek Khin Wong |
| author_sort | Edward Sek Khin Wong |
| collection | DOAJ |
| description | This paper aims to examine the performance measurement using the CSR Balanced Scorecard system in SMEs firms in Malaysia. It investigates the relationships of the four perspectives of CSR Balanced Scorecard system toward performance measurement. The purpose of this paper is to investigate whether or not the improvement of the non-financial CSR measures will lead to the improvement of performance measures. To test these relationships, data were collected using the four perspectives approach introduced by Utting (2007). The finding indicates that the organizational business performance can be greatly increased by putting greater emphasis to CSR measures. The results also reveal that the increases of firms customer’s satisfaction is caused by the increase implementation of CSR measurement. At the end of the article, the implications of this study for SME industries and some suggestions are discussed for future studies. |
| first_indexed | 2024-04-11T03:21:53Z |
| format | Article |
| id | doaj.art-cf2bc64a28df4c63a3b1d843eae5b2c8 |
| institution | Directory Open Access Journal |
| issn | 1978-1989 2355-6641 |
| language | English |
| last_indexed | 2024-04-11T03:21:53Z |
| publishDate | 2015-11-01 |
| publisher | Universitas Indonesia |
| record_format | Article |
| series | The South East Asian Journal of Management |
| spelling | doaj.art-cf2bc64a28df4c63a3b1d843eae5b2c82023-01-02T08:42:45ZengUniversitas IndonesiaThe South East Asian Journal of Management1978-19892355-66412015-11-019210.21002/seam.v9i2.54653200CSR Balanced Scorecard Systems and Business Performances: SMEs Case StudyEdward Sek Khin Wong0University of MalayaThis paper aims to examine the performance measurement using the CSR Balanced Scorecard system in SMEs firms in Malaysia. It investigates the relationships of the four perspectives of CSR Balanced Scorecard system toward performance measurement. The purpose of this paper is to investigate whether or not the improvement of the non-financial CSR measures will lead to the improvement of performance measures. To test these relationships, data were collected using the four perspectives approach introduced by Utting (2007). The finding indicates that the organizational business performance can be greatly increased by putting greater emphasis to CSR measures. The results also reveal that the increases of firms customer’s satisfaction is caused by the increase implementation of CSR measurement. At the end of the article, the implications of this study for SME industries and some suggestions are discussed for future studies.http://journal.ui.ac.id/index.php/tseajm/article/view/5465CSR Balanced ScorecardInnovationPerformance Measurement |
| spellingShingle | Edward Sek Khin Wong CSR Balanced Scorecard Systems and Business Performances: SMEs Case Study The South East Asian Journal of Management CSR Balanced Scorecard Innovation Performance Measurement |
| title | CSR Balanced Scorecard Systems and Business Performances: SMEs Case Study |
| title_full | CSR Balanced Scorecard Systems and Business Performances: SMEs Case Study |
| title_fullStr | CSR Balanced Scorecard Systems and Business Performances: SMEs Case Study |
| title_full_unstemmed | CSR Balanced Scorecard Systems and Business Performances: SMEs Case Study |
| title_short | CSR Balanced Scorecard Systems and Business Performances: SMEs Case Study |
| title_sort | csr balanced scorecard systems and business performances smes case study |
| topic | CSR Balanced Scorecard Innovation Performance Measurement |
| url | http://journal.ui.ac.id/index.php/tseajm/article/view/5465 |
| work_keys_str_mv | AT edwardsekkhinwong csrbalancedscorecardsystemsandbusinessperformancessmescasestudy |