Performance indicators: A tool for continuous quality improvement
Background: Performance monitoring is an important tool which can be used for setting priorities for process improvement. At our centre, we have been monitoring every step in the processes, right from inventory of consumables (both critical and routine) to number of donors reactive for TTI. We condu...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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Wolters Kluwer Medknow Publications
2016-01-01
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| Series: | Asian Journal of Transfusion Science |
| Subjects: | |
| Online Access: | http://www.ajts.org/article.asp?issn=0973-6247;year=2016;volume=10;issue=1;spage=42;epage=47;aulast=Bhatnagar |
| _version_ | 1818175049563111424 |
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| author | Nidhi M Bhatnagar Shital Soni Maitrey Gajjar Mamta Shah Sangita Shah Vaidehi Patel |
| author_facet | Nidhi M Bhatnagar Shital Soni Maitrey Gajjar Mamta Shah Sangita Shah Vaidehi Patel |
| author_sort | Nidhi M Bhatnagar |
| collection | DOAJ |
| description | Background: Performance monitoring is an important tool which can be used for setting priorities for process improvement. At our centre, we have been monitoring every step in the processes, right from inventory of consumables (both critical and routine) to number of donors reactive for TTI. We conducted a study to measure the impact of monitoring Performance Indicators and how it could be used as a tool for Continuous Quality Improvement (CQI). Materials and Methods: The present study was a retrospective study where the performance indicator (PI) data of blood bank was analyzed for over four years. For certain parameters, benchmarks or thresholds were set that represented warning limits or action limits. The yearly data were collated from monthly data. "Shifts" or "Trends", if any, were identified and Corrective and Preventive Action (CAPA) taken accordingly. At the end, outcomes of the analysis were charted. Results: After the yearly data evaluation, outcomes obtained were used to plan, correct and amend processes and systems in the blood center. It was observed that the workload of the center showed an upward trend. This helped us to plan for the purchase of consumables and management of manpower. The monitoring of usage and discard of blood helped in the efficient management of blood stocks. The need for any new equipment could also be judged by the trends in workload. Conclusion: Performance indicators are indispensible tools which various stakeholders in the Blood Transfusion centres should implement to improve on quality performance. |
| first_indexed | 2024-12-11T19:54:07Z |
| format | Article |
| id | doaj.art-cfc847f4bdc3468dab3ff940f3a92b77 |
| institution | Directory Open Access Journal |
| issn | 0973-6247 1998-3565 |
| language | English |
| last_indexed | 2024-12-11T19:54:07Z |
| publishDate | 2016-01-01 |
| publisher | Wolters Kluwer Medknow Publications |
| record_format | Article |
| series | Asian Journal of Transfusion Science |
| spelling | doaj.art-cfc847f4bdc3468dab3ff940f3a92b772022-12-22T00:52:42ZengWolters Kluwer Medknow PublicationsAsian Journal of Transfusion Science0973-62471998-35652016-01-01101424710.4103/0973-6247.175398Performance indicators: A tool for continuous quality improvementNidhi M BhatnagarShital SoniMaitrey GajjarMamta ShahSangita ShahVaidehi PatelBackground: Performance monitoring is an important tool which can be used for setting priorities for process improvement. At our centre, we have been monitoring every step in the processes, right from inventory of consumables (both critical and routine) to number of donors reactive for TTI. We conducted a study to measure the impact of monitoring Performance Indicators and how it could be used as a tool for Continuous Quality Improvement (CQI). Materials and Methods: The present study was a retrospective study where the performance indicator (PI) data of blood bank was analyzed for over four years. For certain parameters, benchmarks or thresholds were set that represented warning limits or action limits. The yearly data were collated from monthly data. "Shifts" or "Trends", if any, were identified and Corrective and Preventive Action (CAPA) taken accordingly. At the end, outcomes of the analysis were charted. Results: After the yearly data evaluation, outcomes obtained were used to plan, correct and amend processes and systems in the blood center. It was observed that the workload of the center showed an upward trend. This helped us to plan for the purchase of consumables and management of manpower. The monitoring of usage and discard of blood helped in the efficient management of blood stocks. The need for any new equipment could also be judged by the trends in workload. Conclusion: Performance indicators are indispensible tools which various stakeholders in the Blood Transfusion centres should implement to improve on quality performance.http://www.ajts.org/article.asp?issn=0973-6247;year=2016;volume=10;issue=1;spage=42;epage=47;aulast=BhatnagarBlood centercontinuous quality improvement (CQI)performance indicator (PI) monitoring |
| spellingShingle | Nidhi M Bhatnagar Shital Soni Maitrey Gajjar Mamta Shah Sangita Shah Vaidehi Patel Performance indicators: A tool for continuous quality improvement Asian Journal of Transfusion Science Blood center continuous quality improvement (CQI) performance indicator (PI) monitoring |
| title | Performance indicators: A tool for continuous quality improvement |
| title_full | Performance indicators: A tool for continuous quality improvement |
| title_fullStr | Performance indicators: A tool for continuous quality improvement |
| title_full_unstemmed | Performance indicators: A tool for continuous quality improvement |
| title_short | Performance indicators: A tool for continuous quality improvement |
| title_sort | performance indicators a tool for continuous quality improvement |
| topic | Blood center continuous quality improvement (CQI) performance indicator (PI) monitoring |
| url | http://www.ajts.org/article.asp?issn=0973-6247;year=2016;volume=10;issue=1;spage=42;epage=47;aulast=Bhatnagar |
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