A Multi-Criteria Decision Model for the Implementation of Business Process Re-engineering
This research paper presents a methodology to assist enterprise decision-makers CDMs) to select from a numbers of processes during the Business Process Reengineering (BPR) according to organizational objectives. For this purpose, the proposed methodology utilizes fuzzy QFD technique...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
| Published: |
Allameh Tabataba'i University Press
2005-12-01
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| Series: | Muṭāli̒āt-i Mudīriyyat-i Ṣan̒atī |
| Subjects: | |
| Online Access: | https://jims.atu.ac.ir/article_4393_658b4d8a76d461296f3886e98acf2292.pdf |
| _version_ | 1797368970234298368 |
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| author | Mohammad T. Taghavifard Majid Gheitasi Farzad Soltani |
| author_facet | Mohammad T. Taghavifard Majid Gheitasi Farzad Soltani |
| author_sort | Mohammad T. Taghavifard |
| collection | DOAJ |
| description | This research paper presents a methodology to assist enterprise decision-makers CDMs) to select from a numbers of processes during the Business Process Reengineering (BPR) according to organizational objectives. For this purpose, the proposed methodology utilizes fuzzy QFD technique to convert the qualitative data (DMs' opinion) to quantitative ones and then calculates the effects of each process on the organization objectives and criteria. Then, by using the result of fuzzy QFD, the amount of satisfaction of each process according to each criterion is calculated. By combining this data with other effective variables in BPR projects such as "cost" and "time", a multi-objective goal programming (MOOP) model is formulated and solved to identify the most appropriate business processes. Finally, an example is presented to illustrate how the methodology works. The proposed model was also applied to a public-service organization by considering three main objectives: project quality, project cost, and project time. The achieved results were quite satisfactory and promising. |
| first_indexed | 2024-03-08T17:40:16Z |
| format | Article |
| id | doaj.art-cfd69eb6bbc046a58a72c45239acfa63 |
| institution | Directory Open Access Journal |
| issn | 2251-8029 2476-602X |
| language | fas |
| last_indexed | 2024-03-08T17:40:16Z |
| publishDate | 2005-12-01 |
| publisher | Allameh Tabataba'i University Press |
| record_format | Article |
| series | Muṭāli̒āt-i Mudīriyyat-i Ṣan̒atī |
| spelling | doaj.art-cfd69eb6bbc046a58a72c45239acfa632024-01-02T11:13:52ZfasAllameh Tabataba'i University PressMuṭāli̒āt-i Mudīriyyat-i Ṣan̒atī2251-80292476-602X2005-12-01311851134393A Multi-Criteria Decision Model for the Implementation of Business Process Re-engineeringMohammad T. Taghavifard0Majid Gheitasi1Farzad Soltani2عضو هیئت علمی دانشکده مدیریت دانشگاه علامه طباطباییکارشناس ارشد مهندسی صنایع دانشگاه علم و صنعتکارشناس ارشد مهندسی صنایع دانشگاه علم و صنعتThis research paper presents a methodology to assist enterprise decision-makers CDMs) to select from a numbers of processes during the Business Process Reengineering (BPR) according to organizational objectives. For this purpose, the proposed methodology utilizes fuzzy QFD technique to convert the qualitative data (DMs' opinion) to quantitative ones and then calculates the effects of each process on the organization objectives and criteria. Then, by using the result of fuzzy QFD, the amount of satisfaction of each process according to each criterion is calculated. By combining this data with other effective variables in BPR projects such as "cost" and "time", a multi-objective goal programming (MOOP) model is formulated and solved to identify the most appropriate business processes. Finally, an example is presented to illustrate how the methodology works. The proposed model was also applied to a public-service organization by considering three main objectives: project quality, project cost, and project time. The achieved results were quite satisfactory and promising.https://jims.atu.ac.ir/article_4393_658b4d8a76d461296f3886e98acf2292.pdfbusiness process re-engineeringmulti-criteria decision makinggoal programmingfuzzy qfd |
| spellingShingle | Mohammad T. Taghavifard Majid Gheitasi Farzad Soltani A Multi-Criteria Decision Model for the Implementation of Business Process Re-engineering Muṭāli̒āt-i Mudīriyyat-i Ṣan̒atī business process re-engineering multi-criteria decision making goal programming fuzzy qfd |
| title | A Multi-Criteria Decision Model for the Implementation of Business Process Re-engineering |
| title_full | A Multi-Criteria Decision Model for the Implementation of Business Process Re-engineering |
| title_fullStr | A Multi-Criteria Decision Model for the Implementation of Business Process Re-engineering |
| title_full_unstemmed | A Multi-Criteria Decision Model for the Implementation of Business Process Re-engineering |
| title_short | A Multi-Criteria Decision Model for the Implementation of Business Process Re-engineering |
| title_sort | multi criteria decision model for the implementation of business process re engineering |
| topic | business process re-engineering multi-criteria decision making goal programming fuzzy qfd |
| url | https://jims.atu.ac.ir/article_4393_658b4d8a76d461296f3886e98acf2292.pdf |
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