Quality management practices in hospital organizations: a multiple case study in hospitals in Rio Grande do Sul, Brazil
Purpose: Verify the quality management practices carried out in hospital organizations in Rio Grande do Sul, based on the construct by Xiong et al. (2017) Methodology: A descriptive, qualitative research was carried out with three hospital organizations established in the state of Rio Grande do S...
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| Format: | Article |
| Language: | Portuguese |
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Universidade Federal do Rio Grande do Norte
2023-07-01
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| Series: | Revista Ambiente Contábil |
| Subjects: | |
| Online Access: | https://periodicos.ufrn.br/ambiente/article/view/33073 |
| _version_ | 1797786106852278272 |
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| author | Taynara Ribeiro Domingues Bom Débora Gomes de Gomes Marcos Antônio de Souza Samuel Vinícius Bonato |
| author_facet | Taynara Ribeiro Domingues Bom Débora Gomes de Gomes Marcos Antônio de Souza Samuel Vinícius Bonato |
| author_sort | Taynara Ribeiro Domingues Bom |
| collection | DOAJ |
| description | Purpose: Verify the quality management practices carried out in hospital organizations in Rio Grande do Sul, based on the construct by Xiong et al. (2017)
Methodology: A descriptive, qualitative research was carried out with three hospital organizations established in the state of Rio Grande do Sul, Brazil. Data was collected through interviews with the quality managers and the chief executive of each hospital.
Results: The results indicate that quality management helps hospitals to measure the satisfaction of the interested parties in the organization, such as customers, employees, and suppliers, who, through quality tools, carry out result analysis in search of improvements. It is noteworthy that the influence of quality management in relation to the mapping and control of processes results in the optimization of work and continuous learning.
Contributions of the Study: The findings of this study contribute to health managers who want to implement quality management practices in hospital organizations; It also contributes to the scientific development of the administration area, as well as understanding how hospitals can advance in their management to improve the Brazilian health system. |
| first_indexed | 2024-03-13T01:03:23Z |
| format | Article |
| id | doaj.art-d089efe7c9444ccdad1712e0700a02a3 |
| institution | Directory Open Access Journal |
| issn | 2176-9036 |
| language | Portuguese |
| last_indexed | 2024-03-13T01:03:23Z |
| publishDate | 2023-07-01 |
| publisher | Universidade Federal do Rio Grande do Norte |
| record_format | Article |
| series | Revista Ambiente Contábil |
| spelling | doaj.art-d089efe7c9444ccdad1712e0700a02a32023-07-06T10:06:26ZporUniversidade Federal do Rio Grande do NorteRevista Ambiente Contábil2176-90362023-07-0115210.21680/2176-9036.2023v15n2ID3307337160Quality management practices in hospital organizations: a multiple case study in hospitals in Rio Grande do Sul, BrazilTaynara Ribeiro Domingues Bom0https://orcid.org/0000-0002-6302-3141Débora Gomes de Gomes1https://orcid.org/0000-0002-7955-0958Marcos Antônio de Souza2https://orcid.org/0000-0003-3661-1607Samuel Vinícius Bonato3https://orcid.org/0000-0002-2486-4909Institute of Economic, Administrative, and Accounting Sciences – ICEAC. Institute of Economic, Administrative, and Accounting Sciences –ICEACPhD in Controllership from the University of São Paulo – USP. Federal University of Rio Grande – FURGPurpose: Verify the quality management practices carried out in hospital organizations in Rio Grande do Sul, based on the construct by Xiong et al. (2017) Methodology: A descriptive, qualitative research was carried out with three hospital organizations established in the state of Rio Grande do Sul, Brazil. Data was collected through interviews with the quality managers and the chief executive of each hospital. Results: The results indicate that quality management helps hospitals to measure the satisfaction of the interested parties in the organization, such as customers, employees, and suppliers, who, through quality tools, carry out result analysis in search of improvements. It is noteworthy that the influence of quality management in relation to the mapping and control of processes results in the optimization of work and continuous learning. Contributions of the Study: The findings of this study contribute to health managers who want to implement quality management practices in hospital organizations; It also contributes to the scientific development of the administration area, as well as understanding how hospitals can advance in their management to improve the Brazilian health system.https://periodicos.ufrn.br/ambiente/article/view/33073quality management; hospital management; quality indicators. |
| spellingShingle | Taynara Ribeiro Domingues Bom Débora Gomes de Gomes Marcos Antônio de Souza Samuel Vinícius Bonato Quality management practices in hospital organizations: a multiple case study in hospitals in Rio Grande do Sul, Brazil Revista Ambiente Contábil quality management; hospital management; quality indicators. |
| title | Quality management practices in hospital organizations: a multiple case study in hospitals in Rio Grande do Sul, Brazil |
| title_full | Quality management practices in hospital organizations: a multiple case study in hospitals in Rio Grande do Sul, Brazil |
| title_fullStr | Quality management practices in hospital organizations: a multiple case study in hospitals in Rio Grande do Sul, Brazil |
| title_full_unstemmed | Quality management practices in hospital organizations: a multiple case study in hospitals in Rio Grande do Sul, Brazil |
| title_short | Quality management practices in hospital organizations: a multiple case study in hospitals in Rio Grande do Sul, Brazil |
| title_sort | quality management practices in hospital organizations a multiple case study in hospitals in rio grande do sul brazil |
| topic | quality management; hospital management; quality indicators. |
| url | https://periodicos.ufrn.br/ambiente/article/view/33073 |
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