Communication Skills of Library Staff: A Cognitive Study of Turks Using Library Services in Canada

<p class="MsoNormal" style="text-align: justify;">Throughout the historical ages, migration movements have occurred due to different reasons such as wars, internal disturbances, environmental disasters, economic depressions, technological developments, and education. Effici...

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Bibliographic Details
Main Authors: Elif Şeşen, Yasin Şeşen, Harun Şeşen
Format: Article
Language:English
Published: University of the Punjab, Department of Information Management 2022-02-01
Series:Pakistan Journal of Information Management & Libraries
Subjects:
Online Access:http://journals.pu.edu.pk/journals/index.php/pjiml/article/view/3015
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author Elif Şeşen
Yasin Şeşen
Harun Şeşen
author_facet Elif Şeşen
Yasin Şeşen
Harun Şeşen
author_sort Elif Şeşen
collection DOAJ
description <p class="MsoNormal" style="text-align: justify;">Throughout the historical ages, migration movements have occurred due to different reasons such as wars, internal disturbances, environmental disasters, economic depressions, technological developments, and education. Efficient integration of individuals into society as a result of migration depends on the development of a multicultural perspective. Libraries are among the leading institutions today in terms of recognizing different cultures. Libraries serve everyone in society without any discrimination. In multicultural societies, immigrants can quickly and easily access all kinds of information they need from cultural libraries and information centers so that they can adapt to their new places and get equal service in cultural and social fields. For instance Canada, which is an example of a multicultural society, people who have been in the country were interviewed in the study aiming to evaluate the communication skills of staff working in library services. The data obtained with the semi-structured interview technique were subjected to thematic analysis. 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issn 2409-7462
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publisher University of the Punjab, Department of Information Management
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spelling doaj.art-d13a13b24d6b436b924ac0ee23bb25092023-02-14T10:11:22ZengUniversity of the Punjab, Department of Information ManagementPakistan Journal of Information Management & Libraries2409-74622022-02-01230507410.47657/pjim&l.v23i0.30152144Communication Skills of Library Staff: A Cognitive Study of Turks Using Library Services in CanadaElif ŞeşenYasin ŞeşenHarun Şeşen<p class="MsoNormal" style="text-align: justify;">Throughout the historical ages, migration movements have occurred due to different reasons such as wars, internal disturbances, environmental disasters, economic depressions, technological developments, and education. Efficient integration of individuals into society as a result of migration depends on the development of a multicultural perspective. Libraries are among the leading institutions today in terms of recognizing different cultures. Libraries serve everyone in society without any discrimination. In multicultural societies, immigrants can quickly and easily access all kinds of information they need from cultural libraries and information centers so that they can adapt to their new places and get equal service in cultural and social fields. For instance Canada, which is an example of a multicultural society, people who have been in the country were interviewed in the study aiming to evaluate the communication skills of staff working in library services. The data obtained with the semi-structured interview technique were subjected to thematic analysis. 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Name="Grid Table 3 Accent 2" /> <w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 2" /> <w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 2" /> <w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful Accent 2" /> <w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful Accent 2" /> <w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light Accent 3" /> <w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 3" /> <w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 3" /> <w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 3" /> <w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 3" /> <w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful Accent 3" /> <w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful Accent 3" /> <w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light Accent 4" /> <w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 4" /> <w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 4" /> <w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 4" /> <w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 4" /> <w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful Accent 4" /> <w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful http://journals.pu.edu.pk/journals/index.php/pjiml/article/view/3015multiculturalismlibrarycanadacommunication skillscultural integration.
spellingShingle Elif Şeşen
Yasin Şeşen
Harun Şeşen
Communication Skills of Library Staff: A Cognitive Study of Turks Using Library Services in Canada
Pakistan Journal of Information Management & Libraries
multiculturalism
library
canada
communication skills
cultural integration.
title Communication Skills of Library Staff: A Cognitive Study of Turks Using Library Services in Canada
title_full Communication Skills of Library Staff: A Cognitive Study of Turks Using Library Services in Canada
title_fullStr Communication Skills of Library Staff: A Cognitive Study of Turks Using Library Services in Canada
title_full_unstemmed Communication Skills of Library Staff: A Cognitive Study of Turks Using Library Services in Canada
title_short Communication Skills of Library Staff: A Cognitive Study of Turks Using Library Services in Canada
title_sort communication skills of library staff a cognitive study of turks using library services in canada
topic multiculturalism
library
canada
communication skills
cultural integration.
url http://journals.pu.edu.pk/journals/index.php/pjiml/article/view/3015
work_keys_str_mv AT elifsesen communicationskillsoflibrarystaffacognitivestudyofturksusinglibraryservicesincanada
AT yasinsesen communicationskillsoflibrarystaffacognitivestudyofturksusinglibraryservicesincanada
AT harunsesen communicationskillsoflibrarystaffacognitivestudyofturksusinglibraryservicesincanada