MANAGING SERVICE QUALITY

MANAGING SERVICE QUALITY

Services are today the dominant sector of the economic activity both in terms of economic performance and labor utilization. Becoming an essential part of today’s society, they are considered the basis of a healthy economy, fact that has increased the importance of services and the research in the...

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Bibliographic Details
Main Author:	Andreea BUDEANU
Format:	Article
Language:	fra
Published:	Romanian Foundation for Business Intelligence 2015-04-01
Series:	Management Intercultural
Subjects:	customer satisfaction servqual instrument total quality management
Online Access:	https://seaopenresearch.eu/Journals/articles/MI_33_22.pdf

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