Skills of Foodservice Managers within foodservices in public hospitals in Gauteng Province, South Africa.
In the study on which this article reports, a greater understanding of the middle management skills that are critical to manage a foodservice unit in public hospitals in South Africa effectively, were investigated. A quantitative research approach using survey design was employed for this study. Dat...
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| Format: | Article |
| Language: | English |
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AfricaJournals
2018-02-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_14_vol_7_2__2018.pdf |
| _version_ | 1811336725762408448 |
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| author | Makganyane Andronica Mahlare Ilze Swarts Carina Kleynhans |
| author_facet | Makganyane Andronica Mahlare Ilze Swarts Carina Kleynhans |
| author_sort | Makganyane Andronica Mahlare |
| collection | DOAJ |
| description | In the study on which this article reports, a greater understanding of the middle management skills that are critical to manage a foodservice unit in public hospitals in South Africa effectively, were investigated. A quantitative research approach using survey design was employed for this study. Data was collected from 131 foodservice supervisors and foodservice assistants using a structured questionnaire. A fourpoint Likert-type scale was used to determine the participant’s perceptions regarding the importance of Belemu’s (2000) framework for foodservice managers. The responses were “Of Some Importance (OSI, “Important But not Essential (IBE)”, “Definitely of Importance” (DOI) and “Of Vital Importance” (OVI) respectively. A visual analogue scale was also used to evaluate the perceptions of employees. Descriptive statistics (frequencies and means) were used to describe the data set.
Knowledge of policies and procedures were identified as the most important skills category when the average of the responses (66.54%) of OVI was calculated followed by Risk management (64.58%). General management was perceived as the least important with 49.27% of respondents rating it as OVI. Technical skills was perceived as the second least important (51.92%) of respondents rating it as OVI. A similar pattern was detected from the visual analogue scale results. Knowledge of policies and
procedures was also rated as the most important and General management as the least important. The Risk management category was more important to foodservice managers compared to the Quality control skills category. |
| first_indexed | 2024-04-13T17:43:41Z |
| format | Article |
| id | doaj.art-d21929535bc04085a5331c71f3697924 |
| institution | Directory Open Access Journal |
| issn | 2223-814X |
| language | English |
| last_indexed | 2024-04-13T17:43:41Z |
| publishDate | 2018-02-01 |
| publisher | AfricaJournals |
| record_format | Article |
| series | African Journal of Hospitality, Tourism and Leisure |
| spelling | doaj.art-d21929535bc04085a5331c71f36979242022-12-22T02:37:06ZengAfricaJournalsAfrican Journal of Hospitality, Tourism and Leisure2223-814X2018-02-0172Skills of Foodservice Managers within foodservices in public hospitals in Gauteng Province, South Africa.Makganyane Andronica Mahlare0 Ilze Swarts1Carina Kleynhans2Tshwane University of Technology, South AfricaTshwane University of Technology, South AfricaTshwane University of Technology, South AfricaIn the study on which this article reports, a greater understanding of the middle management skills that are critical to manage a foodservice unit in public hospitals in South Africa effectively, were investigated. A quantitative research approach using survey design was employed for this study. Data was collected from 131 foodservice supervisors and foodservice assistants using a structured questionnaire. A fourpoint Likert-type scale was used to determine the participant’s perceptions regarding the importance of Belemu’s (2000) framework for foodservice managers. The responses were “Of Some Importance (OSI, “Important But not Essential (IBE)”, “Definitely of Importance” (DOI) and “Of Vital Importance” (OVI) respectively. A visual analogue scale was also used to evaluate the perceptions of employees. Descriptive statistics (frequencies and means) were used to describe the data set. Knowledge of policies and procedures were identified as the most important skills category when the average of the responses (66.54%) of OVI was calculated followed by Risk management (64.58%). General management was perceived as the least important with 49.27% of respondents rating it as OVI. Technical skills was perceived as the second least important (51.92%) of respondents rating it as OVI. A similar pattern was detected from the visual analogue scale results. Knowledge of policies and procedures was also rated as the most important and General management as the least important. The Risk management category was more important to foodservice managers compared to the Quality control skills category.https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_14_vol_7_2__2018.pdfSkillsmiddle managementfoodservice unitspublic hospitalsfoodservice managers |
| spellingShingle | Makganyane Andronica Mahlare Ilze Swarts Carina Kleynhans Skills of Foodservice Managers within foodservices in public hospitals in Gauteng Province, South Africa. African Journal of Hospitality, Tourism and Leisure Skills middle management foodservice units public hospitals foodservice managers |
| title | Skills of Foodservice Managers within foodservices in public hospitals in Gauteng Province, South Africa. |
| title_full | Skills of Foodservice Managers within foodservices in public hospitals in Gauteng Province, South Africa. |
| title_fullStr | Skills of Foodservice Managers within foodservices in public hospitals in Gauteng Province, South Africa. |
| title_full_unstemmed | Skills of Foodservice Managers within foodservices in public hospitals in Gauteng Province, South Africa. |
| title_short | Skills of Foodservice Managers within foodservices in public hospitals in Gauteng Province, South Africa. |
| title_sort | skills of foodservice managers within foodservices in public hospitals in gauteng province south africa |
| topic | Skills middle management foodservice units public hospitals foodservice managers |
| url | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_14_vol_7_2__2018.pdf |
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