Evaluating the quality of health care by assessing patient satisfaction
The performance of the healthcare system is obtained by evaluating the quality of the healthcare. The image obtained from health services assessments is important because it shows the degree to which they meet or exceed expectations. Attitudes towards health care are measured by the perception of...
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| Format: | Article |
| Language: | English |
| Published: |
Alexandru Ioan Cuza University of Iasi
2020-01-01
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| Series: | CES Working Papers |
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| Online Access: | http://www.ceswp.uaic.ro/articles/CESWP2019_XI4_CIO.pdf |
| Summary: | The performance of the healthcare system is obtained by evaluating the quality of the healthcare. The
image obtained from health services assessments is important because it shows the degree to which
they meet or exceed expectations. Attitudes towards health care are measured by the perception of
patients through favorable or unfavorable responses to the care provided. The patient's satisfaction
is obtained by evaluating his experience in healthcare, being concerned about the quality of the
healthcare services. Between the quality of the medical services and the satisfaction of the patients
there is a close connection, being a permanent challenge for evaluating the perception of the patients
on the health services. Patient satisfaction represents their degree of satisfaction with their
perception of a hospital quality management regarding the services provided by it and the results
related to the health status, the interaction with the medical staff, having an impact on the evolution
of their health status. Patients are increasingly responsible for managing their own health, and
consumer information technologies are becoming a critical component of health systems. The
methodological approach will be realized through a qualitative analysis through a prospective study,
by reviewing the articles in the journals on identifying the particularities of the performance of a
healthcare system. The performance of the health system can have a major influence on the national
decision-makers to understand the characteristics and processes that contribute to the relative levels
of performance |
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| ISSN: | 2067-7693 2067-7693 |