HOTEL FRONT LINE EMPLOYEES’ PERCEPTIONS ON LEADERSHIP AND WORKPLACE MOTIVATION IN TIMES OF CRISIS
Purpose - This study aims to identify the extent to which different motivational elements can support strong bonds and good cooperation between front-line employees and hotels’ leadership in times of crisis and work suspension. Design - The views of a sample of employees working in 4 and 5 star h...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Faculty of tourism and hospitality management
2022-08-01
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| Series: | Tourism and Hospitality Management |
| Subjects: | |
| Online Access: | https://thm.fthm.hr/images/issues/vol28no2/1_Stavrinoudis_Kakarougkas_Vitzilaiou |
| _version_ | 1811220563966820352 |
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| author | Theodoros Stavrinoudis Christos Kakarougkas Chrysoula Vitzilaiou |
| author_facet | Theodoros Stavrinoudis Christos Kakarougkas Chrysoula Vitzilaiou |
| author_sort | Theodoros Stavrinoudis |
| collection | DOAJ |
| description | Purpose - This study aims to identify the extent to which different motivational elements can
support strong bonds and good cooperation between front-line employees and hotels’ leadership in
times of crisis and work suspension.
Design - The views of a sample of employees working in 4 and 5 star hotels in Heraklion Prefecture
were studied in May 2020, when hotel operations were suspended.
Methodology - Two hundred and one completed questionnaires were collected, consisting of 31
six-point Likert scales, whose data were analysed using the Exploratory and Confirmatory Factor
Analysis (CFA).
Approach - The Exploratory Factor Analysis (EFA) followed the principal component method of
extraction based on a varimax rotation, while the CFA adοpted the method of Structural Equation
Modeling, that was based on the maximum likelihood method of estimation.
Results - In times of crisis, front-line employees of hotels consider that the creation of strong bonds
and a good spirit of cooperation and communication between them and the leadership of the hotels
is strongly based on the exploitation of their skills and the developmental opportunities offered.
Originality of the research - The research identified motivational factors that can support the
creation of strong bonds and a good spirit of cooperation and communication between front-line
employees and hotel management in times of crisis. On a practical level, the findings can help
hotel managers gain strategic advantage and experience for the future, should they need to deal
with similar situations. |
| first_indexed | 2024-04-12T07:43:44Z |
| format | Article |
| id | doaj.art-d25ba1d359f8439d82d9e2aa4c1cb933 |
| institution | Directory Open Access Journal |
| issn | 1330-7533 1847-3377 |
| language | English |
| last_indexed | 2024-04-12T07:43:44Z |
| publishDate | 2022-08-01 |
| publisher | Faculty of tourism and hospitality management |
| record_format | Article |
| series | Tourism and Hospitality Management |
| spelling | doaj.art-d25ba1d359f8439d82d9e2aa4c1cb9332022-12-22T03:41:45ZengFaculty of tourism and hospitality managementTourism and Hospitality Management1330-75331847-33772022-08-0128225727610.20867/thm.28.2.1HOTEL FRONT LINE EMPLOYEES’ PERCEPTIONS ON LEADERSHIP AND WORKPLACE MOTIVATION IN TIMES OF CRISIS Theodoros Stavrinoudis0https://orcid.org/0000-0002-8329-8679 Christos Kakarougkas1https://orcid.org/0000-0002-4407-2378 Chrysoula Vitzilaiou2University of the Aegean Department of Tourism Economics and Management 8 Michalon str., 82132, Chios, GreeceUniversity of the Aegean Department of Tourism Economics and Management 8 Michalon str., 82132, Chios, GreeceHellenic Open University, GreecePurpose - This study aims to identify the extent to which different motivational elements can support strong bonds and good cooperation between front-line employees and hotels’ leadership in times of crisis and work suspension. Design - The views of a sample of employees working in 4 and 5 star hotels in Heraklion Prefecture were studied in May 2020, when hotel operations were suspended. Methodology - Two hundred and one completed questionnaires were collected, consisting of 31 six-point Likert scales, whose data were analysed using the Exploratory and Confirmatory Factor Analysis (CFA). Approach - The Exploratory Factor Analysis (EFA) followed the principal component method of extraction based on a varimax rotation, while the CFA adοpted the method of Structural Equation Modeling, that was based on the maximum likelihood method of estimation. Results - In times of crisis, front-line employees of hotels consider that the creation of strong bonds and a good spirit of cooperation and communication between them and the leadership of the hotels is strongly based on the exploitation of their skills and the developmental opportunities offered. Originality of the research - The research identified motivational factors that can support the creation of strong bonds and a good spirit of cooperation and communication between front-line employees and hotel management in times of crisis. On a practical level, the findings can help hotel managers gain strategic advantage and experience for the future, should they need to deal with similar situations.https://thm.fthm.hr/images/issues/vol28no2/1_Stavrinoudis_Kakarougkas_Vitzilaious leadershipmotivationjob satisfactionhotelscrisis |
| spellingShingle | Theodoros Stavrinoudis Christos Kakarougkas Chrysoula Vitzilaiou HOTEL FRONT LINE EMPLOYEES’ PERCEPTIONS ON LEADERSHIP AND WORKPLACE MOTIVATION IN TIMES OF CRISIS Tourism and Hospitality Management s leadership motivation job satisfaction hotels crisis |
| title | HOTEL FRONT LINE EMPLOYEES’ PERCEPTIONS ON LEADERSHIP AND WORKPLACE MOTIVATION IN TIMES OF CRISIS |
| title_full | HOTEL FRONT LINE EMPLOYEES’ PERCEPTIONS ON LEADERSHIP AND WORKPLACE MOTIVATION IN TIMES OF CRISIS |
| title_fullStr | HOTEL FRONT LINE EMPLOYEES’ PERCEPTIONS ON LEADERSHIP AND WORKPLACE MOTIVATION IN TIMES OF CRISIS |
| title_full_unstemmed | HOTEL FRONT LINE EMPLOYEES’ PERCEPTIONS ON LEADERSHIP AND WORKPLACE MOTIVATION IN TIMES OF CRISIS |
| title_short | HOTEL FRONT LINE EMPLOYEES’ PERCEPTIONS ON LEADERSHIP AND WORKPLACE MOTIVATION IN TIMES OF CRISIS |
| title_sort | hotel front line employees perceptions on leadership and workplace motivation in times of crisis |
| topic | s leadership motivation job satisfaction hotels crisis |
| url | https://thm.fthm.hr/images/issues/vol28no2/1_Stavrinoudis_Kakarougkas_Vitzilaiou |
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