Measuring student satisfaction with the quality of services offered by universities – Central European View
The study aims to determine whether the criteria for measuring the satisfaction of students with the quality of universities are identical in the following five selected countries of Central Europe – Czech Republic, Germany, Poland, Austria, and Slovakia. A focus group technique was carried out at t...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Mendel University Press
2013-01-01
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| Series: | Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis |
| Subjects: | |
| Online Access: | https://acta.mendelu.cz/61/4/1105/ |
| _version_ | 1819059677156081664 |
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| author | David Schüller Martina Rašticová Štěpán Konečný |
| author_facet | David Schüller Martina Rašticová Štěpán Konečný |
| author_sort | David Schüller |
| collection | DOAJ |
| description | The study aims to determine whether the criteria for measuring the satisfaction of students with the quality of universities are identical in the following five selected countries of Central Europe – Czech Republic, Germany, Poland, Austria, and Slovakia. A focus group technique was carried out at the first stage to identify possible factors (criteria) for measuring the quality of the services offered by university as perceived by students. Next, a questionnaire was designed to determine the key factors and their relevance for measuring the satisfaction of students. The result of the analysis of variance implies that the set of criteria is perceived in much the same manner in the countries in question. It is, therefore, possible to unify the application of the set of criteria in the countries to measure student satisfaction with the quality of universities. Further research after this study will focus on creating a methodology for measuring student satisfaction with the quality of universities mainly in view of the dynamic development of and global increase in the competition between universities in tertiary education. |
| first_indexed | 2024-12-21T14:14:54Z |
| format | Article |
| id | doaj.art-d26eb634a96343e08cb2d51c9a05bc59 |
| institution | Directory Open Access Journal |
| issn | 1211-8516 2464-8310 |
| language | English |
| last_indexed | 2024-12-21T14:14:54Z |
| publishDate | 2013-01-01 |
| publisher | Mendel University Press |
| record_format | Article |
| series | Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis |
| spelling | doaj.art-d26eb634a96343e08cb2d51c9a05bc592022-12-21T19:00:56ZengMendel University PressActa Universitatis Agriculturae et Silviculturae Mendelianae Brunensis1211-85162464-83102013-01-016141105111210.11118/actaun201361041105Measuring student satisfaction with the quality of services offered by universities – Central European ViewDavid Schüller0Martina Rašticová1Štěpán Konečný2Department of Management, Brno University of Technology, Faculty of Business and Management, 612 00 Brno, Czech RepublicDepartment of Management, Brno University of Technology, Faculty of Business and Management, 612 00 Brno, Czech RepublicDepartment of Management, Brno University of Technology, Faculty of Business and Management, 612 00 Brno, Czech RepublicThe study aims to determine whether the criteria for measuring the satisfaction of students with the quality of universities are identical in the following five selected countries of Central Europe – Czech Republic, Germany, Poland, Austria, and Slovakia. A focus group technique was carried out at the first stage to identify possible factors (criteria) for measuring the quality of the services offered by university as perceived by students. Next, a questionnaire was designed to determine the key factors and their relevance for measuring the satisfaction of students. The result of the analysis of variance implies that the set of criteria is perceived in much the same manner in the countries in question. It is, therefore, possible to unify the application of the set of criteria in the countries to measure student satisfaction with the quality of universities. Further research after this study will focus on creating a methodology for measuring student satisfaction with the quality of universities mainly in view of the dynamic development of and global increase in the competition between universities in tertiary education.https://acta.mendelu.cz/61/4/1105/measuring satisfactionquality of servicesuniversitiesCentral Europe |
| spellingShingle | David Schüller Martina Rašticová Štěpán Konečný Measuring student satisfaction with the quality of services offered by universities – Central European View Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis measuring satisfaction quality of services universities Central Europe |
| title | Measuring student satisfaction with the quality of services offered by universities – Central European View |
| title_full | Measuring student satisfaction with the quality of services offered by universities – Central European View |
| title_fullStr | Measuring student satisfaction with the quality of services offered by universities – Central European View |
| title_full_unstemmed | Measuring student satisfaction with the quality of services offered by universities – Central European View |
| title_short | Measuring student satisfaction with the quality of services offered by universities – Central European View |
| title_sort | measuring student satisfaction with the quality of services offered by universities central european view |
| topic | measuring satisfaction quality of services universities Central Europe |
| url | https://acta.mendelu.cz/61/4/1105/ |
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