Transforming Learning Support in ODFL: The LESS model
The purpose of this paper is to share insights gained from the discovery, design, and delivery phases of creating a three-tiered model of non-academic learning support in ODFL, “Learner Engagement & Success Services (LESS),” at Open Polytechnic | Te Pūkenga, New Zealand. Presented as a case-st...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Flexible Learning Association of New Zealand
2023-09-01
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| Series: | Journal of Open, Flexible and Distance Learning |
| Subjects: | |
| Online Access: | http://www.jofdl.nz/index.php/JOFDL/article/view/581 |
| _version_ | 1797673067140349952 |
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| author | Lynnette Patricia Brice Alison Harrison Alan Cadwallader |
| author_facet | Lynnette Patricia Brice Alison Harrison Alan Cadwallader |
| author_sort | Lynnette Patricia Brice |
| collection | DOAJ |
| description |
The purpose of this paper is to share insights gained from the discovery, design, and delivery phases of creating a three-tiered model of non-academic learning support in ODFL, “Learner Engagement & Success Services (LESS),” at Open Polytechnic | Te Pūkenga, New Zealand. Presented as a case-study, this paper discusses the early vision of the model, examines theoretical understandings related to learner support and engagement, and describes the successes and challenges faced in bringing this vision to reality. It outlines challenges related to the emergent use of learning analytics (LA) in identifying “exception” learners, the contestability of ethical use and choices of data, and the rapid evolution and devolution of commercially available solution tools. The tiered model is described as a scalable blend of human and technology enabled interventions and services, underpinned by the values of agency and equity. The component parts of this model are replicable, and its success is measurable.
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| first_indexed | 2024-03-11T21:39:10Z |
| format | Article |
| id | doaj.art-d27da614606b4abe8fc882f86f73ca45 |
| institution | Directory Open Access Journal |
| issn | 1179-7665 1179-7673 |
| language | English |
| last_indexed | 2024-03-11T21:39:10Z |
| publishDate | 2023-09-01 |
| publisher | Flexible Learning Association of New Zealand |
| record_format | Article |
| series | Journal of Open, Flexible and Distance Learning |
| spelling | doaj.art-d27da614606b4abe8fc882f86f73ca452023-09-26T14:00:28ZengFlexible Learning Association of New ZealandJournal of Open, Flexible and Distance Learning1179-76651179-76732023-09-0127110.61468/jofdl.v27i1.581Transforming Learning Support in ODFL: The LESS modelLynnette Patricia Brice0Alison Harrison1Alan Cadwallader2Open Polytechnic |Te PūkengaOpen Polytechnic | Te PūkengaOpen Polytechnic |Te Pūkenga The purpose of this paper is to share insights gained from the discovery, design, and delivery phases of creating a three-tiered model of non-academic learning support in ODFL, “Learner Engagement & Success Services (LESS),” at Open Polytechnic | Te Pūkenga, New Zealand. Presented as a case-study, this paper discusses the early vision of the model, examines theoretical understandings related to learner support and engagement, and describes the successes and challenges faced in bringing this vision to reality. It outlines challenges related to the emergent use of learning analytics (LA) in identifying “exception” learners, the contestability of ethical use and choices of data, and the rapid evolution and devolution of commercially available solution tools. The tiered model is described as a scalable blend of human and technology enabled interventions and services, underpinned by the values of agency and equity. The component parts of this model are replicable, and its success is measurable. http://www.jofdl.nz/index.php/JOFDL/article/view/581Student supportautomationengagementsuccess |
| spellingShingle | Lynnette Patricia Brice Alison Harrison Alan Cadwallader Transforming Learning Support in ODFL: The LESS model Journal of Open, Flexible and Distance Learning Student support automation engagement success |
| title | Transforming Learning Support in ODFL: The LESS model |
| title_full | Transforming Learning Support in ODFL: The LESS model |
| title_fullStr | Transforming Learning Support in ODFL: The LESS model |
| title_full_unstemmed | Transforming Learning Support in ODFL: The LESS model |
| title_short | Transforming Learning Support in ODFL: The LESS model |
| title_sort | transforming learning support in odfl the less model |
| topic | Student support automation engagement success |
| url | http://www.jofdl.nz/index.php/JOFDL/article/view/581 |
| work_keys_str_mv | AT lynnettepatriciabrice transforminglearningsupportinodflthelessmodel AT alisonharrison transforminglearningsupportinodflthelessmodel AT alancadwallader transforminglearningsupportinodflthelessmodel |