Identifying performance indicators to measure overall performance of telephone triage – a scoping review

Identifying performance indicators to measure overall performance of telephone triage – a scoping review

AbstractObjective This article aims to summarize performance indicators used in telephone triage services research, and make recommendations for the selection of valid indicators to measure the performance of telephone triage. We describe what kind of frameworks, performance indicators, or variables...

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Bibliographic Details
Main Authors:	Hanna Vainio, Leena Soininen, Maaret Castrén, Paulus Torkki
Format:	Article
Language:	English
Published:	Taylor & Francis Group 2024-01-01
Series:	Scandinavian Journal of Primary Health Care
Subjects:	Emergency medical services primary healthcare organizational performance performance measurement telephone triage
Online Access:	https://www.tandfonline.com/doi/10.1080/02813432.2023.2283188

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