The Information of Government’s Social Media and Websites to Citizen Engagement in Indonesia

Social media and government websites can become communication tools to encourage participation and interaction between citizens and government institutions. Digital media may lead to citizens’ trust and citizen engagement toward the government. The purpose of this study is to examine the model of at...

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Bibliographic Details
Main Authors: Niken Febrina Ernungtyas, Rino Febrianno Boer
Format: Article
Language:Indonesian
Published: Universitas Islam Bandung 2023-06-01
Series:MediaTor
Subjects:
Online Access:https://journals.unisba.ac.id/index.php/mediator/article/view/2159
Description
Summary:Social media and government websites can become communication tools to encourage participation and interaction between citizens and government institutions. Digital media may lead to citizens’ trust and citizen engagement toward the government. The purpose of this study is to examine the model of attention to social media, attention to official government websites, perceptions of transparency, public trust, and civic engagement in the Indonesian context. This study used a quantitative survey approach (N = 263). Structural Equation Modeling – Partial Least Square (SEM) is used to assess four hypotheses. This study reveals that Attention to Social Media and Attention to Government Websites moderately explain the influence on Perceived Transparency. Moreover, perceived transparency significantly and strongly influences citizens’ trust and Citizen Engagement is quite stronger explained by the Citizen Trust. This study reveals that the information exposure on the government website and social media leads to citizen engagement mediated by the perceived transparency and citizens’ trust.
ISSN:1411-5883